Customer Service and Centre Hosts

First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Centre Hosts play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.

Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.

Our Customer Care team are responsible for ensuring all of our aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.

Outbound Sales Advisor

We are looking to appoint a team of Outbound Sales Advisors to join an exciting new department based in Wallisdown.

The Role

You will be working from a database of existing customers, calling them to engage in discussions around new Group offers, deals and maximising opportunities to upsell new vehicles. An excellent rapport-builder, you will be able to establish the customer’s needs and offer appropriate solutions to match their requirements.

As an Outbound Sales Advisor you will complete outbound call campaigns to ensure monthly targets are reached and deliver an outstanding customer experience, whilst effectively actioning various administrative tasks.

To be a success in this role, you will possess:

  • Strong negotiation and communication skills with an aptitude for achieving and exceeding targets, working well both individually and as part of a team
  • Relevant sales experience ideally within a telesales or call centre environment (preferable)
  • Attention to detail, IT literacy and knowledge of using different communication channels (i.e. telephone, email)
  • Aptitude for delivering excellent customer service
  • Precise planning and organisational skills to manage own workload
  • Ability to work efficiently under pressure, self-motivation and have a drive to succeed
  • A positive attitude, resilience and resourcefulness

Working hours:

This is a full time position, working 5 out of 7 days on a rota basis. The rota will be flexible across Monday to Sunday with shifts covering 8.00am to 5.00pm, or 1.00pm to 10.00pm.

Benefits of working for the Westover Group:

As well as a competitive base salary of £18k and a generous bonus structure offering the potential for OTE of £24k, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days (after 5 years) and 26 days (after 10 years) of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us

Customer Care Executive

The Role

Westover Group is looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.

To be successful in this role you will possess:

  • Excellent telephone manner
  • Basic computer skills
  • Strong organisation skills
  • You will be self motivated

  • Benefits of Working for the Westover Group:

    We offer great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years and 26 days after 10 years continuous service with the Group
  • Opportunity to join the Company pension scheme and life assurance
  • Discounts on new vehicle, used vehicle, service and parts purchases

  • Hours

    The role is based on 3 full time days during the working week, specific hours and days can be discussed at interview stage.

    If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send your CV with a short letter of introduction.

    Email us
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