Parts Advisor

At Westover Group we not only supply parts and accessories to our own group but have a trade base that spans nearly 400 customers across Dorset, Hampshire, Wiltshire and beyond.

With Parts Hubs based in Salisbury and Poole as well as a dedicated Land Rover Parts operation in Christchurch and a dedicated Jaguar and Sports Cars operation in Poole, we have a large workforce of dedicated and knowledgeable Retail and Trade Advisors, Service Counter Advisors, Delivery Drivers and Warehouse Operatives.

One of the great things about parts is that you work alongside so many different departments within the dealerships and as our Sales and Aftersales volumes increase, our Parts teams have never been more important. If you’re an experienced Parts Specialist we’d love to hear from you. We also welcome applications from people who have a retail background, a good technical knowledge and a keen interest in the motor industry.

Parts Advisor

Westover Group are looking for experienced Parts Advisors to join their teams at the following locations:

  • Westover Nissan Workshop, Wallisdown Road Bournemouth
  • Westover Group Parts Hub, Wallisdown Road Poole

The Role

As a Parts Advisor you are key to delivering our group after sales customer satisfaction, volume and profitability objectives. You will have excellent communication and organisational skills in order to professionally interact with customers face to face or over the telephone.

As well as ensuring that walk in and telephone enquiries are promptly dealt with, you will need to own and deliver your individual sales objectives consistently across each month.

Our Parts Advisors are meticulous in respect of the administrative areas of the parts department, and typically are required to assist and support stock control policies and deliveries. As a Parts Advisor you will always deliver an exceptional experience to internal, trade and retail customers.

Alongside an absolute customer first attitude, you will need to demonstrate an ability to maximise sales, improve customer retention and consistently deliver the satisfaction, volume and profitability objectives across your area of responsibility.

To be a success in this role, you will possess

  • Effective communication skills (written and aural);
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • A keen eye for detail;
  • Previous experience in a target driven role;
  • Core skills in computing (essential), including web systems, email and use of Excel;
  • Experience with CDK an advantage;
  • Full Driving Licence.

Benefits of working for the Westover Group

Parts Advisors will receive a competitive salary and great benefits including:

  • 22 days annual leave, rising to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Hours of Work

Parts Advisor core hours are 08.00 - 17.30 and typically include a Saturday rota.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please submit your C.V with a short letter of introduction.

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