Jaguar Land Rover showroom

Westover Jaguar Land Rover Careers

Following a £7.5 million investment building the UK’s largest Jaguar Land Rover aftersales facility, and work nearing completion on our new, state of the art, dual-arch showroom in Christchurch, there has never been a better time to join Westover Jaguar Land Rover.

With both the Sales and Aftersales facilities expanding we have a number of exciting opportunities for those who share our enthusiasm and passion for both incredible brands.

We are currently recruiting for the following positions - please keep scrolling for full details:

  • Handover Specialist
  • Sales Advisor (used car specialist)
  • New Car Sales Manager (Jaguar)
  • Technician
  • Valeter
  • Workshop Controller

If you are ambitious, self-motivated and want to develop your career with a forward thinking company that can offer an industry leading working environment then please submit a copy of your CV and covering letter.

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Handover Specialist

The role

We are looking for an experienced Handover Specialist to join our team at Jaguar Land Rover in Christchurch. You will be interacting with our valued customers at the time they collect their new vehicle from the showroom. Working within our own defined targets, we require an individual with a high degree of hands-on, customer care experience, preferably gained in a retail environment.

To be a success in this role you will have:

  • A ‘Customer First’ focus and philosophy;
  • Excellent communication and organisational skills;
  • Computer literacy with accurate administration skills;
  • The ability to demonstrate you are adaptable, with an excellent ability to build rapport and communicate with our customers; and
  • A full driving licence.

Responsibilities

  • Coordinating the handover process for all new and used vehicles ensuring all paperwork is completed prior to the vehicle being collected;
  • Liaising with customers to confirm their handover appointment and keeping them up to date with the progress of their order;
  • Checking orders and ensuring any accessories are fitted by the Service department ahead of collection;
  • Providing a comprehensive explanation of the car’s features and assisting with the set up of any internal systems if requested;
  • Carrying out follow up calls with customers and responding to any queries once the customer has taken ownership of the vehicle; and
  • Ensuring all customer feedback is captured and reported to the Brand Management Team.

Hours of Work

Typically your hours will be Monday to Friday 8.00am to 6.00pm, and alternate Saturday mornings 8.00am to 1.00pm.

Benefits

As well as a competitive salary, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


USED CAR SALES ADVISOR

Westover Group are looking for driven, highly motivated and passionate individuals to join their Sales team at Jaguar Land Rover Christchurch.

If you are looking for an exciting and rewarding career, this may be the perfect position for you.

The Role

As a Used Car Sales Advisor you will be an ambassador for Jaguar Land Rover, as well as the Westover Group where we pride ourselves on delivering an impeccable customer experience 100% of the time. Our Sales Advisors demonstrate exquisite levels of customer service by providing a knowledgeable, efficient and attentive service, showcasing the unique features of the cars they are selling and guiding each customer through the sales process flawlessly.

Alongside this our Sales Advisors strive to achieve all set objectives and maximise every sales opportunity. Their negotiation and influencing skills help to build positive and professional relationships with our customers to ensure long term sustainability of the business.

Whilst a background in sales is helpful, it is not essential and we welcome applications from individuals with transferable skills including retail sales, Call Centres, Estate Agencies, Banking and Financial Services.

Your responsibilities

  • Maximise every sales opportunity to achieve vehicle sales and profit targets
  • Proactively prospect new and existing customers to maintain your database and ensure repeat business
  • Build rapport with customers, accurately assess their needs and recommend the most suitable products and services
  • Create and coordinate customer appointments, schedule test drives and arrange handover appointments
  • Support the Sales Administrators with accurately processing all documentation relating to vehicle sales including vehicle orders and finance agreements

What makes an exceptional Sales Advisor?

  • A proven record of achieving targets and a determination to overachieve
  • Outstanding customer service skills and the ability to communicate credibly with our customers and your colleagues
  • Ability to work under pressure and confident taking individual responsibility for contributing to the success of the sales team
  • Good administration and diary management skills
  • Knowledge of FCA regulations is desirable but not essential as training will be given
  • Full Driving Licence.

Benefits of working for the Westover Group

With an industry leading basic salary of up to £20,000 per annum, and a competitive monthly performance based bonus, plus other great benefits which include;

  • Bespoke induction and training programme and comprehensive ongoing training throughout your career
  • Subject to eligibility, a Company car with private mileage fuel allowance.
  • 22 days annual leave which rises with continuous service with group;
  • Opportunity to join the company pension scheme and life assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases;

If you think you possess the necessary skills and would like the opportunity to begin a career with a company that wants to invest in your future, please send us your CV and covering letter.

Email Us



Sales Manager

We are looking for a New Car Sales Manager to join our Jaguar team in Christchurch.

The Role

As a Sales Manager you will lead, motivate, manage and drive your team to provide customer service excellence, whilst delivering against our key performance indicators. You will relish the opportunity to take responsibility for the presentation of the showroom and also build and maintain strong relationships with our valued brand partners.

Within the role of Sales Manager you will work closely with other departments and will be hands on with the day to day running of the site, to achieve the highest standards set by the Group and our brand partners at Jaguar. Alongside your customer-focused attitude, you will be commercially minded, passionate about automotive retailing and motivated by setting and exceeding targets.

Your responsibilities

  • Work alongside your Brand Director to achieve and exceed the business aims and objectives;
  • Input fully to the Jaguar marketing strategy;
  • Unleash the potential of the sales team by setting objectives and providing regular feedback on performance against these objectives;
  • Resource the sales team appropriately on a day to day and longer term basis, with a quality that is consistent with the Westover Group;
  • Maintain good relationships with our brand partners;
  • Ensure compliance is enforced and it meets all the obligations relating to the customer experience and manufacturer’s standards within the sales operation;
  • Have a full understanding of manufacturer targets ensuring the team are maximising every opportunity;
  • Encourage the sales team to review, maintain and follow processes, ensuring they are working in the most efficient way;
  • Inspire the sales team to deliver at the highest level of customer satisfaction; and
  • Manage the consistent delivery of all day to day brand and Group compliance.

To be a success in this role you will need

  • A proven track record in sales within a dealership;
  • The ability to lead by example, manage and inspire the team to consistently exceed our customer satisfaction, volume and profitability objectives;
  • Strong communication, organisational and negotiation skills with a high level of self motivation;
  • Ability to comply with SAF qualifications and FCA regulations; and
  • A full UK Driving Licence.

Working hours

Core hours for our Sales Managers are typically 8.00am to 6.00pm, with the requirements to work weekends.

Benefits

As Sales Manager you will receive a competitive base salary, generous bonus and great additional benefits including:

  • Company Car with private mileage fuel allowance;
  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, send us your CV with a short letter of introduction.

Email Us


Technician

Following a £7.5 million investment building the UK’s largest JLR Aftersales facility, there has never been a better time to join Westover Jaguar Land Rover.

Due to expansion, we are currently recruiting for one Technician to join our established and experienced workshop team in Christchurch.

The Role

As a Technician you will need to achieve the highest standards in customer service through delivery of an exceptional technical performance. You will be working on both customer and Westover owned vehicles and will deliver an always right first time service.

You will be able to work to efficiency and productivity targets, run diagnostics, resolve faults, suggest and make improvements and support the broader workshop team.

Our ambition is to ensure you exceed your potential, excel in your delivery and meet your career aspirations so our policy is one of continuous training. We want all Technicians to achieve Master Technician level so a commitment to ongoing and regular training is an absolute prerequisite.

To be a success in this role, you will possess

  • The knowledge to use modern diagnostic equipment
  • The capability of working to the highest quality standards
  • Great team player and communication skills
  • Maintain high standards of house-keeping
  • Prior experience of working to efficiency targets
  • Full Driving Licence
  • Main dealer experience preferable but not essential
  • Experience in the Brand would be an advantage
  • VOSA approved MOT tester also an advantage but not essential
  • Time served or hold NVQ qualifications to Level 3

Benefits of working for the Westover Group

Technicians will receive a competitive salary, a rewarding monthly efficiency bonus and great benefits including:

  • 22 days annual leave, rising to 24(after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Working hours

4 day shift pattern working 7.00am to 6.00pm

If you are ambitious and want to develop your career with a forward thinking company that can offer an industry-leading working environment then please send us a copy of your CV and covering letter.

Email Us



Valeter

Westover Group are looking for experienced Valeters to join their busy team at Jaguar Land Rover Christchurch.

To be a success in this role you will

  • Ideally have knowledge of H&S COSHH
  • Have the desire to ensure that every vehicle is completed to the highest standards, exceeding our objectives
  • Enjoy working in a team and supporting colleagues wherever possible
  • Have a meticulous eye for detail
  • Have a full Drivers Licence

Responsibilities

You will be able to demonstrate a high level of professional experience in all aspects of vehicle valeting, including the use of Supagard, equipment and chemicals. Your responsibilities will include preparing vehicles in readiness for sale and for the showroom. Preparation, washing, vacuuming and moving of Vehicles is essential.

Benefits

As a Valeter you will receive a competitive salary and great benefits including:

  • 22 days holiday, rising to 24 days after 5 years' / 26 days after 10 years' continuous service
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on vehicle purchase, parts and servicing.

Working hours

Typically your hours will be 8.30am to 5.30pm, Monday to Friday, and may incorporate Saturday mornings on a rota.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Workshop Controller

Westover Jaguar Land Rover is looking for an experienced Workshop Controller to join their team on Bailey Drive, Christchurch. You will join a successful Workshop Control team, leading 22 Technicians.

The Role

As the Workshop Controller you will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right- first-time’ standards for technical quality, whilst optimising workshop efficiency. Working closely with the General Aftersales Manager, you will also be responsible for ensuring maximum productivity out of the workshop.

You will be required to demonstrate a time-served career and hold the appropriate qualifications to demonstrate your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Technical knowledge and qualifications gained through prior experience as a senior technician or Workshop Controller;
  • Computer literacy with a strong numerical ability;
  • Good leadership skills with the ability to motivate and drive the workshop team;
  • Excellent organisational and communication skills to ensure timely completion of repairs and servicing work, whilst communicating regularly with the Service Advisor team;
  • Outstanding planning skills; and
  • A full driving licence.

Your responsibilities

  • Appropriately allocate work, fully recognising the skill level and experience of each Technician in the team;
  • Monitor progress of repairs and servicing to ensure they are completed on time, and communicate any delays;
  • Regular daily checks making sure capacity is met and additional work accommodated;
  • Ensure quality checks are carried out as per the company and Brand guidelines;
  • Liaise with the other members of the workshop control team regarding parts orders, time required and testing procedures; and
  • Support, monitor and give feedback on Technicians’ quality and efficiency.

Working hours

Monday to Friday 8.00am to 6.00pm and Saturdays on a rota 8.00am to 1.00pm

Benefits

As well as a competitive salary and bonus structure based on quality and financial performance, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Jaguar Land Rover factory
Jaguar Land Rover factory
Jaguar Land Rover factory
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