Jaguar Land Rover showroom

Westover Jaguar Land Rover Careers

Following a £7.5 million investment building the UK’s largest Jaguar Land Rover aftersales facility, and work nearing completion on our new, state of the art, dual-arch showroom in Christchurch, there has never been a better time to join Westover Jaguar Land Rover.

With both the Sales and Aftersales facilities expanding we have a number of exciting opportunities for those who share our enthusiasm and passion for both incredible brands.

We are currently recruiting for the following positions - please keep scrolling for full details:

  • Sales Advisor
  • Service Advisor
  • Technician
  • Workshop Controller

If you are ambitious, self-motivated and want to develop your career with a forward thinking company that can offer an industry leading working environment then please submit a copy of your CV and covering letter.

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SALES ADVISOR

Westover Group are looking for driven, highly motivated and passionate individuals to join their Sales team at Jaguar Land Rover Christchurch.

If you are looking for an exciting and rewarding career, this may be the perfect position for you.

The Role

As a Sales Advisor you will be an ambassador for Jaguar Land Rover, as well as the Westover Group where we pride ourselves on delivering an impeccable customer experience 100% of the time. Our Sales Advisors demonstrate exquisite levels of customer service by providing a knowledgeable, efficient and attentive service, showcasing the unique features of the cars they are selling and guiding each customer through the sales process flawlessly.

Alongside this our Sales Advisors strive to achieve all set objectives and maximise every sales opportunity. Their negotiation and influencing skills help to build positive and professional relationships with our customers to ensure long term sustainability of the business.

Whilst a background in sales is helpful, it is not essential and we welcome applications from individuals with transferable skills including retail sales, Call Centres, Estate Agencies, Banking and Financial Services.

Your responsibilities

  • Maximise every sales opportunity to achieve vehicle sales and profit targets
  • Proactively prospect new and existing customers to maintain your database and ensure repeat business
  • Build rapport with customers, accurately assess their needs and recommend the most suitable products and services
  • Create and coordinate customer appointments, schedule test drives and arrange handover appointments
  • Support the Sales Administrators with accurately processing all documentation relating to vehicle sales including vehicle orders and finance agreements

What makes an exceptional Sales Advisor?

  • A proven record of achieving targets and a determination to overachieve
  • Outstanding customer service skills and the ability to communicate credibly with our customers and your colleagues
  • Ability to work under pressure and confident taking individual responsibility for contributing to the success of the sales team
  • Good administration and diary management skills
  • Knowledge of FCA regulations is desirable but not essential as training will be given
  • Full Driving Licence.

Benefits of working for the Westover Group

With an industry leading basic salary of up to £20,000 per annum, and a competitive monthly performance based bonus, plus other great benefits which include;

  • Bespoke induction and training programme and comprehensive ongoing training throughout your career
  • Subject to eligibility, a Company car with private mileage fuel allowance.
  • 22 days annual leave which rises with continuous service with group;
  • Opportunity to join the company pension scheme and life assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases;

If you think you possess the necessary skills and would like the opportunity to begin a career with a company that wants to invest in your future, please send us your CV and covering letter.

Email Us


Service Advisor

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and opportunities to upsell so experience in sales or retail would be advantageous. You will need to work to tight timescales and thrive on the pressure of a very busy service department. Alongside your customer first attitude, you will need to maximise sales, grow customer retention and consistently achieve your targets. A passion for the product and delivering exceptional customer service must be evident in everything you do.

At the Westover Group we welcome Service Advisor applications from all individuals, particularly professionals within the Automotive Industry, Retail, Call Centres, Estate Agencies, Banking, Hospitality and Financial Services.

To be a success in this role, you will possess

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail;
  • Previous experience in a target driven role desirable but not essential;
  • Hold a full driving licence.

Your responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • To keep customers fully informed of progress and advise of extra work needed;
  • To organise the loan of courtesy car bookings;
  • To obtain and process payments according to company policy;
  • To achieve hours sold targets as a member of a motivated team, ensuring the ‘Work in Progress’ (WIP) is kept to a minimum and certainly in line with Brand requirements;
  • To maintain accurate customer records on CDK and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible;
  • To invoice on time and accurately;
  • Consistently deploy the group Service Advisor DPI process which you will be inducted into.

Working hours

Our Service Advisor hours are typically Monday to Friday 8.00am to 6.00pm, with Saturday mornings on a rota.

Benefits

Service Advisors will receive a competitive salary plus additional bonuses based on the cumulative performance of the service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service with Group;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Technician

Following a £7.5 million investment building the UK’s largest JLR Aftersales facility, there has never been a better time to join Westover Jaguar Land Rover.

Due to expansion, we are currently recruiting for one Technician to join our established and experienced workshop team in Christchurch.

The Role

As a Technician you will need to achieve the highest standards in customer service through delivery of an exceptional technical performance. You will be working on both customer and Westover owned vehicles and will deliver an always right first time service.

You will be able to work to efficiency and productivity targets, run diagnostics, resolve faults, suggest and make improvements and support the broader workshop team.

Our ambition is to ensure you exceed your potential, excel in your delivery and meet your career aspirations so our policy is one of continuous training. We want all Technicians to achieve Master Technician level so a commitment to ongoing and regular training is an absolute prerequisite.

To be a success in this role, you will possess

  • The knowledge to use modern diagnostic equipment
  • The capability of working to the highest quality standards
  • Great team player and communication skills
  • Maintain high standards of house-keeping
  • Prior experience of working to efficiency targets
  • Full Driving Licence
  • Main dealer experience preferable but not essential
  • Experience in the Brand would be an advantage
  • VOSA approved MOT tester also an advantage but not essential
  • Time served or hold NVQ qualifications to Level 3

Working hours

Our Jaguar Land Rover Technicians work a shift pattern covering 4 days a week, 7.00am to 6.00pm.

Benefits

Technicians will receive a competitive salary, a rewarding monthly efficiency bonus and great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you are ambitious and want to develop your career with a forward thinking company offering an industry-leading working environment, please send us your CV and a short letter of introduction.

Email Us


Workshop Controller

Westover Jaguar Land Rover is looking for an experienced Workshop Controller to join their team on Bailey Drive, Christchurch. You will join a successful Workshop Control team, leading 22 Technicians.

The Role

As the Workshop Controller you will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right- first-time’ standards for technical quality, whilst optimising workshop efficiency. Working closely with the General Aftersales Manager, you will also be responsible for ensuring maximum productivity out of the workshop.

You will be required to demonstrate a time-served career and hold the appropriate qualifications to demonstrate your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Technical knowledge and qualifications gained through prior experience as a senior technician or Workshop Controller;
  • Computer literacy with a strong numerical ability;
  • Good leadership skills with the ability to motivate and drive the workshop team;
  • Excellent organisational and communication skills to ensure timely completion of repairs and servicing work, whilst communicating regularly with the Service Advisor team;
  • Outstanding planning skills; and
  • A full driving licence.

Your responsibilities

  • Appropriately allocate work, fully recognising the skill level and experience of each Technician in the team;
  • Monitor progress of repairs and servicing to ensure they are completed on time, and communicate any delays;
  • Regular daily checks making sure capacity is met and additional work accommodated;
  • Ensure quality checks are carried out as per the company and Brand guidelines;
  • Liaise with the other members of the workshop control team regarding parts orders, time required and testing procedures; and
  • Support, monitor and give feedback on Technicians’ quality and efficiency.

Working hours

Monday to Friday 8.00am to 6.00pm and Saturdays on a rota 8.00am to 1.00pm

Benefits

As well as a competitive salary and bonus structure based on quality and financial performance, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Jaguar Land Rover factory
Jaguar Land Rover factory
Jaguar Land Rover factory
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