Customer Service and Centre Hosts

First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Centre Hosts play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.

Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.

Our Customer Care team are responsible for ensuring all of our aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.

Centre Host / Receptionist

The Role

Our Centre Hosts provide the very first to welcome to all guests visiting our retail locations and delivering a memorable customer service experience, for all of the right reasons, is a key part of our group experience strategy. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Centre Hosts are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

Current vacancies

  • Jaguar Land Rover Christchurch (Bailey Drive) - Full-time: Monday to Friday 8.00am to 6.00pm, and alternate Saturdays 8.00am to 6.00pm
  • Renault, Fiat and Hyundai Wallisdown (Wallisdown Road) - Full-time: Monday to Friday; 8.00am to 6.00pm
  • Land Rover Salisbury (Sarum Business Park) - Part-time: 3-4 days per week including weekends (e.g. Friday to Monday)
  • Toyota Bournemouth (Wallisdown Road) - Part-time: Wednesdays 8am to 6pm; and Sundays 10am to 4pm
  • Kia Skoda Salisbury (Old Sarum Park) - Part-time: Weekends (Sundays and alternate Saturdays)

To be a success in this role, you will possess

  • A friendly and approachable manner;
  • Excellent communication skills, both written and verbal;
  • IT literacy and Switchboard experience advantageous;
  • Exceptional customer service skills;
  • The ability to multi-task and work under pressure.

Your responsibilities

  • Meet, greet and host all guests (customers and prospects for all departments and all other visitors to the business);
  • Answer and manage incoming calls into the business;
  • Accurately record calls and visits and relay messages in a timely manner;
  • Some invoicing and filing may be required along with general administration duties;
  • Manage our customer refreshment areas and ensure that consistent housekeeping standards are maintained in line with group policies.

Benefits of working for the Westover Group

As a Centre Host you will receive a competitive salary together with excellent benefits including:

  • 22 days holiday, rising to 24 after 5 years, 26 after 10 years;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Car Park Attendant

We are looking for a committed Car Park Attendant to join our busy team at Jaguar Land Rover Christchurch (Bailey Drive).

The Role

As a Car Park Attendant you will be required to meet and greet all customers visiting the dealerships and ensure that the parking area flows in a safe and controlled manner. You will be responsible for keeping the car park clean and tidy, ensuring customer car parking spaces are always available and parking customer vehicles when necessary.

Our Car Park Attendant often provide the first welcome to all of our guests and the last goodbye so they play a key role in delivering a memorable customer experience, as well as reflecting our brand image and standards in everything they do.

To be a success in this role, you will possess:

  • A friendly and approachable manner;
  • Excellent communication skills;
  • Exceptional customer service skills;
  • Good organisational skills;
  • Commitment to delivering customer excellence;
  • A full Drivers Licence.

Benefits of working for the Westover Group:

As well as a competitive salary you will also receive great benefits including:

  • 22 days annual leave, rising to 24 (after 5 years) and 26 (after 10 years continuous service);
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Working hours

Monday to Friday 7.45am to 5.30pm, and Saturdays 7.45am to 12.00pm

If you think you possess the necessary skills and have the passion to buy into our quest brands towards complete customer satisfaction, then please send your CV with a covering letter.

Email Us



Barista

As a Barista, working for Jaguar Land Rover Christchurch, you will be the first point of contact for our customers coming into our showroom. Your personality, passion for customer service and integrity will shine through as you greet customers arriving at the dealership.

A friendly, professional and outgoing personality is key to the role, ensuring all visitors to the retailer are offered refreshments, made to feel comfortable throughout their visit whilst they meet another member of the team.

To be a success in this role, you will:

  • Have previous experience of delivering premium customer service in a retail environment.
  • Listen and engage in conversation with the customer, discovering their needs and directing them appropriately.
  • Pass on any information to another team member to assist in the customer’s enquiry quickly and effectively.
  • Be able to ensure refreshments are available and stock is maintained, ensuring the showroom is always tidy.
  • Be willing to assist with any additional tasks in the showroom, including telephony, hosting and receptionist tasks.
  • Be a self-starter who is looking to continually improve in the role.

Working hours

This position is offered as a job-share, so if you are looking for part-time hours due to family commitments, studying arrangements or simply work-life balance, we would absolutely love to hear from you.

The hours to be covered are Monday to Saturday 8.00am to 6.00pm and Sundays 10.00am to 4.00pm.

Why us?

Westover Jaguar Land Rover offers you an excellent opportunity to develop your skills and provides you with training and an excellent career pathway. We offer you a generous salary package, a team-focused environment which, through learning and development, supports you in your career goals.

As well as a competitive salary, we also offer great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you can see yourself in the position above and would like to be part of Westover Group’s success, please send us your CV with a short letter of introduction.

Email Us



Weekend Telephonist

Westover Group is looking to recruit a Weekend Telephonist to join their expanding team at Nissan Toyota in Salisbury.

The role

Working as an integral part of our customer focused team, our Telephonists provide the very first welcome to all customers calling the dealership and ensure a memorable customer service experience is delivered every time.

Your desire to build a professional rapport with our customers, establish their needs quickly and deliver a tailored service is paramount. Quite simply, our Telephonists are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

Your responsibilities

  • Answering and managing incoming calls into the business;
  • Some invoicing and filing may be required along with general administration duties;
  • Answering and transferring calls promptly to the appropriate individual where requested or to the relevant department
  • If staff are absent or unavailable, logging calls, forwarding accurate messages by email and passing them on efficiently
  • Maintaining good site awareness of each department’s activities and attendance, utilising this information when dealing with customers
  • Supporting the Sales and Aftersales teams with outbound calling for bookings and appointments
  • General site administration duties including handling and processing all incoming and outgoing post

To be a success in this role, you will possess

  • A friendly and approachable manner;
  • Excellent communication skills and an impeccable phone manner;
  • IT literacy and switchboard experience (advantageous);
  • Exceptional customer service skills; and
  • The ability to multi-task and work under pressure.

Working hours

Saturdays 8.00am to 5.00pm, and Sundays 10.00am to 4.00pm

Benefits of working for Westover Group

As a Telephonist you will receive a competitive salary together with great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary experience and skills and would like to be part of Westover Group’s success, please send us your CV with a short letter of introduction.

Email Us



Customer Care Executive

The Role

Westover Group is looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.

To be successful in this role you will possess:

  • Excellent telephone manner
  • Basic computer skills
  • Strong organisation skills
  • You will be self motivated

Benefits of Working for the Westover Group:

  • 22 days annual leave, rising to 24 days after 5 years and 26 days after 10 years continuous service with the Group
  • Opportunity to join the Company pension scheme and life assurance
  • Discounts on new vehicle, used vehicle, service and parts purchases

Working hours

The role is based on 3 full time days during the working week; Tuesdays, Wednesdays and Thursdays 8.30am to 5.30pm.

If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send us your CV with a short letter of introduction.

Email Us



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