Customer Service and Reception

First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Receptionists play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.

Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.

Our Customer Care team are responsible for ensuring all of our aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.

Receptionist

The Role

Our Receptionists provide the very first to welcome to all guests visiting our showrooms and deliver a memorable customer service experience, for all of the right reasons. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Receptionists are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

Current vacancies

  • Ad-Hoc / Casual contract (Salisbury) - covering staff sickness and holidays across our Salisbury operations

To be a success in this role, you will possess

  • A friendly and approachable manner;
  • Excellent communication skills, both written and verbal;
  • IT literacy and Switchboard experience advantageous;
  • Exceptional customer service skills;
  • The ability to multi-task and work under pressure.

Your responsibilities

  • Meet, greet and host all guests (customers and prospects for all departments and all other visitors to the business);
  • Answer and manage incoming calls into the business;
  • Accurately record calls and visits and relay messages in a timely manner;
  • Some invoicing and filing may be required along with general administration duties;
  • Manage our customer refreshment areas and ensure that consistent housekeeping standards are maintained in line with group policies.

Benefits of working for the Westover Group

As a Receptionist you will receive a competitive salary together with excellent benefits including:

  • 22 days holiday, rising to 24 after 5 years' and 26 after 10 years' continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Handover Specialist

The role

We are looking for an experienced Handover Specialist to join our team at Jaguar Land Rover in Christchurch. You will be interacting with our valued customers at the time they collect their new vehicle from the showroom. Working within our own defined targets, we require an individual with a high degree of hands-on, customer care experience, preferably gained in a retail environment.

To be a success in this role you will have:

  • A ‘Customer First’ focus and philosophy;
  • Excellent communication and organisational skills;
  • Computer literacy with accurate administration skills;
  • The ability to demonstrate you are adaptable, with an excellent ability to build rapport and communicate with our customers; and
  • A full driving licence.

Responsibilities

  • Coordinating the handover process for all new and used vehicles ensuring all paperwork is completed prior to the vehicle being collected;
  • Liaising with customers to confirm their handover appointment and keeping them up to date with the progress of their order;
  • Checking orders and ensuring any accessories are fitted by the Service department ahead of collection;
  • Providing a comprehensive explanation of the car’s features and assisting with the set up of any internal systems if requested;
  • Carrying out follow up calls with customers and responding to any queries once the customer has taken ownership of the vehicle; and
  • Ensuring all customer feedback is captured and reported to the Brand Management Team.

Hours of Work

Typically your hours will be Monday to Friday 8.00am to 6.00pm, and alternate Saturday mornings 8.00am to 1.00pm.

Benefits

As well as a competitive salary, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


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