First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Centre Hosts play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.
Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.
Our Customer Care team are responsible for ensuring all of our aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.
Our Centre Hosts provide the very first to welcome to all guests visiting our retail locations and delivering a memorable customer service experience, for all of the right reasons, is a key part of our group experience strategy. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Centre Hosts are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.
To be a success in this role, you will possess
Benefits of working for the Westover Group
As a Centre Host you will receive a competitive salary together with excellent benefits including:
If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.
We are looking for a committed Car Park Attendant to join our busy team at Jaguar Land Rover Christchurch (Bailey Drive).
As a Car Park Attendant you will be required to meet and greet all customers visiting the dealerships and ensure that the parking area flows in a safe and controlled manner. You will be responsible for keeping the car park clean and tidy, ensuring customer car parking spaces are always available and parking customer vehicles when necessary.
Our Car Park Attendant often provide the first welcome to all of our guests and the last goodbye so they play a key role in delivering a memorable customer experience, as well as reflecting our brand image and standards in everything they do.
To be a success in this role, you will possess:
Benefits of working for the Westover Group:
As well as a competitive salary you will also receive great benefits including:
Monday to Friday 7.45am to 5.30pm, and Saturdays 7.45am to 12.00pm
If you think you possess the necessary skills and have the passion to buy into our quest brands towards complete customer satisfaction, then please send your CV with a covering letter.
As a Barista, working for Jaguar Land Rover Christchurch, you will be the first point of contact for our customers coming into our showroom. Your personality, passion for customer service and integrity will shine through as you greet customers arriving at the dealership.
A friendly, professional and outgoing personality is key to the role, ensuring all visitors to the retailer are offered refreshments, made to feel comfortable throughout their visit whilst they meet another member of the team.
To be a success in this role, you will:
This position is offered as a job-share, so if you are looking for part-time hours due to family commitments, studying arrangements or simply work-life balance, we would absolutely love to hear from you.
The hours to be covered are Monday to Saturday 8.00am to 6.00pm and Sundays 10.00am to 4.00pm.
Westover Jaguar Land Rover offers you an excellent opportunity to develop your skills and provides you with training and an excellent career pathway. We offer you a generous salary package, a team-focused environment which, through learning and development, supports you in your career goals.
As well as a competitive salary, we also offer great benefits including:
If you can see yourself in the position above and would like to be part of Westover Group’s success, please send us your CV with a short letter of introduction.
Westover Group is looking to recruit a Weekend Telephonist to join their expanding team at Nissan Toyota in Salisbury.
Working as an integral part of our customer focused team, our Telephonists provide the very first welcome to all customers calling the dealership and ensure a memorable customer service experience is delivered every time.
Your desire to build a professional rapport with our customers, establish their needs quickly and deliver a tailored service is paramount. Quite simply, our Telephonists are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.
To be a success in this role, you will possess
Saturdays 8.00am to 5.00pm, and Sundays 10.00am to 4.00pm
Benefits of working for Westover Group
As a Telephonist you will receive a competitive salary together with great benefits including:
If you think you possess the necessary experience and skills and would like to be part of Westover Group’s success, please send us your CV with a short letter of introduction.
Westover Group is looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.
To be successful in this role you will possess:
Benefits of Working for the Westover Group:
The role is based on 3 full time days during the working week; Tuesdays, Wednesdays and Thursdays 8.30am to 5.30pm.
If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send us your CV with a short letter of introduction.