Customer Service and Reception

First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Receptionists play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.

Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.

Our Customer Care team are responsible for ensuring all of our aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.

Receptionist

The Role

Our Receptionists provide the very first to welcome to all guests visiting our showrooms and deliver a memorable customer service experience, for all of the right reasons. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Receptionists are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

Current vacancies

  • Nissan Bournemouth (Part-time) - Tuesdays, Wednesdays and Fridays 8am to 5.30pm; and Sundays 10am to 4pm, with potential for overtime if desired
  • Toyota Bournemouth (Part-time) - Wednesdays 8am to 2pm; Thursdays and Fridays 10.30am to 2.30pm; and Sundays 10am to 4pm, with potential for overtime if desired
  • Ad-Hoc / Casual contract (Salisbury) - covering staff sickness and holidays across our Salisbury operations

To be a success in this role, you will possess

  • A friendly and approachable manner;
  • Excellent communication skills, both written and verbal;
  • IT literacy and Switchboard experience advantageous;
  • Exceptional customer service skills;
  • The ability to multi-task and work under pressure.

Your responsibilities

  • Meet, greet and host all guests (customers and prospects for all departments and all other visitors to the business);
  • Answer and manage incoming calls into the business;
  • Accurately record calls and visits and relay messages in a timely manner;
  • Some invoicing and filing may be required along with general administration duties;
  • Manage our customer refreshment areas and ensure that consistent housekeeping standards are maintained in line with group policies.

Benefits of working for the Westover Group

As a Receptionist you will receive a competitive salary together with excellent benefits including:

  • 22 days holiday, rising to 24 after 5 years' and 26 after 10 years' continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Handover Specialist

The role

We are looking for an experienced Handover Specialist to join our team at Land Rover Salisbury.

You will be interacting with our valued customers at the time they collect their new vehicle from the showroom. Working within our own defined targets, we require an individual with a high degree of hands-on, customer care experience, preferably gained in a retail environment.

To be a success in this role you will have:

  • A ‘Customer First’ focus and philosophy;
  • Excellent communication and organisational skills;
  • Computer literacy with accurate administration skills;
  • The ability to demonstrate you are adaptable, with an excellent ability to build rapport and communicate with our customers; and
  • A full driving licence.

Responsibilities

  • Coordinating the handover process for all new and used vehicles ensuring all paperwork is completed prior to the vehicle being collected;
  • Liaising with customers to confirm their handover appointment and keeping them up to date with the progress of their order;
  • Checking orders and ensuring any accessories are fitted by the Service department ahead of collection;
  • Providing a comprehensive explanation of the car’s features and assisting with the set up of any internal systems if requested;
  • Carrying out follow up calls with customers and responding to any queries once the customer has taken ownership of the vehicle; and
  • Ensuring all customer feedback is captured and reported to the Brand Management Team.

Working hours

Land Rover Salisbury: Monday to Friday 8.15am to 6pm, and alternate Saturdays 8.15am to 1pm

Benefits

As well as a competitive salary, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Product Genius

Are you a confident customer service hero with a passion for cars? If so, we want to hear from you!

Westover Nissan in Salisbury are looking for friendly people who can create a memorable showroom experience for our customers. You’ll have an excellent understanding of cars and enjoy sharing your knowledge and information in a clear and engaging way.

To be successful in this role you will be

  • Self-motivated, energetic and enthusiastic, willing to work hard and learn as you go;
  • A fast learner who loves to absorb new information;
  • Fanatical about cars and customer service, always happy to go the extra mile;
  • A people person, ideally with previous experience of customer facing roles or events; and
  • A driver, with a full UK licence.

Your responsibilities

  • Preparing the showroom and vehicles for the day ahead;
  • Sharing your passion for our cars with customers, showing off each vehicles’ spec and features, whilst maintaining a relaxed atmosphere for the customer;
  • Building relationships with customers, using your listening skills to understand their unique requirements and consider how different options might suit them; and
  • Organising and accompanying customers on test drives, bringing the driving experience to life.

Benefits of working for the Westover Group

As well as a competitive salary and generous bonus structure (on target earnings potential circa £28k per annum), we also offer the following benefits:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and share our passion for achieving complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Customer Experience Manager

Westover Bodycare is looking for a Customer Experience Manager to join their team in Poole.

Responsibilities

  • Meet and greet all customers
  • Organise the reception and front of house team, ensuring all calls are answered promptly and professionally and customers receive a warm and friendly welcome when they arrive at the Accident Repair Centre
  • Arrange courtesy vehicles on request
  • Provide progress updates to customers when their vehicle is in our care
  • Liaising with insurance companies regarding repair costs and payment
  • Ensure customer payments are correctly received in full before vehicle handover
  • Complete all customer handovers ensuring that all work completed meets the customer’s expectations
  • Resolve customer complaints in a professional and efficient manner

What we're looking for:

  • Experience of managing customer experience and proven customer service skills
  • Experience of working in a bodyshop or accident repair centre
  • Outstanding communication skills
  • Excellent organisation skills and the ability to prioritise a busy workload
  • Capable of building excellent working relationships with both your colleagues and third parties

Working hours

Monday to Friday 8am to 6pm and 1 in 4 Saturdays on a rota 8am to 12pm

Benefits

As our Customer Experience Manager you will receive a competitive salary (c. £30k per annum) dependent on skills and experience; we also offer great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service with Group;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



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