Aftersales | Dorset & Wiltshire | Westover Group

Aftersales

Our Service Advisors are the most important ambassadors for our customer service strategy. They have a shared enthusiasm to deliver the best possible customer experience at all times and ensure our customers continue to leave their vehicles in our safe hands for servicing and repairs. You don’t have to have motor industry experience as our bespoke induction programme will teach you everything you need to know. As long as you have worked in a customer service environment before and you have a passion for pleasing customers, we would love to hear from you.

As the main link between our Technical teams and Service Advisors, our Workshop Controllers maintain the efficient running of our workshops whilst maintaining high levels of productivity. They demonstrate excellent Technical knowledge and ensure that every service or repair is carried out to the highest standard so our customers are satisfied at all times.

This role really suits time served Technicians looking to take their first step into management so we are always interested in receiving applications from highly skilled and knowledgeable Technical experts.

Current Service roles available:.

Service Advisor

We currently have vacancies at our following showrooms:

  • Jaguar Land Rover Christchurch (Barrack Road) - minimum 3 years' experience
  • Kia Ferndown (Wimborne Road East)
  • Nissan Salisbury (Brunel Road)
  • Nissan Bournemouth (Wallisdown Road)

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and opportunities to upsell so experience in sales or retail would be advantageous. You will need to work to tight timescales and thrive on the pressure of a very busy service department. Alongside your customer first attitude, you will need to maximise sales, grow customer retention and consistently achieve your targets. A passion for the product and delivering exceptional customer service must be evident in everything you do.

At the Westover Group we welcome Service Advisor applications from all individuals, particularly professionals within the Automotive Industry, Retail, Call Centres, Estate Agencies, Banking, Hospitality and Financial Services.

To be a success in this role, you will possess

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail;
  • Previous experience in a target driven role desirable but not essential;
  • Hold a full driving licence.

Your responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • To keep customers fully informed of progress and advise of extra work needed;
  • To organise the loan of courtesy car bookings;
  • To obtain and process payments according to company policy;
  • To achieve hours sold targets as a member of a motivated team, ensuring the ‘Work in Progress’ (WIP) is kept to a minimum and certainly in line with Brand requirements;
  • To maintain accurate customer records on CDK and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible;
  • To invoice on time and accurately;
  • Consistently deploy the group Service Advisor DPI process which you will be inducted into.

Working hours

Our Service Advisor hours are typically Monday to Friday 8.00am to 6.00pm, with Saturday mornings on a rota.

Benefits

Service Advisors will receive a competitive salary plus additional bonuses based on the cumulative performance of the service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, increasing to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email us



Senior Service Advisor

The Role

As the Senior Service Advisor for Westover Toyota in Bournemouth, your main responsibilities will be to plan and organise the work of the Service team so that our customers receive an efficient and high quality service.

You will be a confident and well-rounded people manager – this will include being able to coach for improved performance where required and motivate and lead a busy Service team. You will take pride in enabling your team to successfully build excellent customer relationships that will ensure they keep coming back to Westover.

From time to time you will also deputise for the Service Manager.

At the Westover Group we welcome individuals who are looking to achieve their career aspirations and we have a proven track record in developing and progressing many of our management team.

To be a success in this role, you will:-

  • Make good commercial judgements and have the ability to drive and motivate the team to deliver to targets;
  • Be effective in making decisions;
  • Be adept at providing practical solutions; and
  • Strive to deliver an excellent customer experience.

Your responsibilities:

  • Achieve service sales targets;
  • Respond to customer satisfaction results;
  • Implement, monitor and improve work methods to maximise use of available people;
  • Ensure allocated work is correctly programmed and accurate information is passed to the Workshop;
  • Organise workload to accommodate walk-ins and co-ordinate with the Workshop, carrying out the role of a Workshop Controller;
  • Respond positively and promptly to all customer requests;
  • Agree appropriate vehicle collection and delivery arrangements with customers;
  • Communicate clearly, regularly and promptly with the customer, informing them of any delays;
  • Communicate clearly, regularly and promptly with the Dealer Principal/Aftersales Manager and team and work colleagues;
  • Maintain an efficient reception environment, ensuring it is comfortable, clean and welcoming;
  • Plan ahead and identify parts required for booked jobs, and co-ordinate with the Parts department to ensure the parts are available;
  • Evaluate workshop efficiency and implement effective workshop loading routines to maximise productivity; and
  • Review weekly/monthly accounts, operating controls and composite figures with the Aftersales Manager.

Working hours

Our Senior Service Advisor hours are typically Monday to Friday 8am to 6pm, with Saturday mornings on a rota.

Benefits

You will receive a competitive salary plus additional bonuses based on the cumulative performance of the Service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, increasing to 24 days after 5 years' and 26 days after 10 years' of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Service Washer

We are looking for a motivated Service Washer to join our fast-paced team at Nissan Toyota Bournemouth (Wallisdown Road) - Monday to Friday 8.30am to 6.00pm.

The Role

As a Service Washer you will be responsible for washing and vacuuming customer vehicles to a high standard, whilst meeting the high turnover of vehicles at our busy dealership.

Responsibilities

  • Wash and vacuum customer vehicles following their service/MOT;
  • Ensure each car you clean leaves the site in excellent condition and is cleaned in the most efficient way possible;
  • Keep up with the high turnover of vehicles whilst treating each car with the highest level of care;
  • Deliver a high standard of finish, cleaning both exteriors and interiors using industrial pressure washers and vacuum cleaners;
  • Move vehicles around the site;
  • Keep the whole site, including the customer car park, forecourt, workshop and valeting bay tidy and litter free, ensuring manufacturer and group standards are maintained at all times; and
  • Ensure site security procedures are followed at all times.

To be a success in this role you will

  • Have a meticulous eye for detail and take pride in your work;
  • Be extremely organised and have excellent time management skills;
  • Possess a can-do attitude and strong work ethic;
  • Enjoy working in a team and supporting colleagues wherever possible, whilst being able to use your own initiative and manage your own workload;
  • Hold a passion for cars, particularly in their presentation;
  • Be comfortable being on your feet for long periods of time;
  • Have a basic understanding of vehicle maintenance and servicing (preferable but not essential);
  • Ideally have knowledge of H&S COSHH; and
  • Have a full UK driving licence and be confident moving vehicles around the dealership.

Benefits

As a Service Washer you will receive a competitive salary and great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Service Administrator

Do you have a passion for delivering customer service and are looking to build your career in the motor industry?

As a Service Administrator working for Westover Nissan Bournemouth you will exceed customer service expectations in a professional and timely manner.

The Role

As part of our aftersales team supporting service advisors you are the first point of contact for all customers phoning through to the department. You will have a keen eye for detail and be process driven, whilst supporting with any administration tasks related to customers’ service accounts.

Your responsibilities:

In this role you will be able to:

  • Deliver excellent customer service, responding to all queries directed to you in a friendly manner, building relationships with customers;
  • Resolve problems and any customer issues which arise first time, finding the best resolution;
  • Follow operational processes, with a strong awareness for accuracy and detail;
  • Provide cover for Service Advisors where necessary;
  • Use MS Office/Outlook and other IT systems;
  • Process all documentation surrounding servicing and repairs in a timely manner;
  • Communicate regularly with the service team regarding progress of their customers' vehicle servicing and repairs;
  • Provide additional administrative support to service and accounts teams as required; and
  • Continuously seek to improve customer service by identifying improvement opportunities within the order process and sharing any customer feedback with the management team; and
  • Drive and hold a valid UK Driving License.

To be successful in this role you will have/be:

  • Familiarity with payment processes, including preparing and processing invoices;
  • Previous administration experience is essential. Ideally service administration experience within the motor industry;
  • Strong communication skills both verbal and in writing;
  • Confident and approachable, able to build rapport with colleagues and suppliers to meet customer needs;
  • Customer focused. Demonstrate a proactive attitude to helping others and delivering a high level of service to customers;
  • Highly organised, able to prioritise and process large volumes of documentation in a timely manner;
  • Computer literate, with experience of producing work to a high standard of accuracy. Knowledge of Dealer Management Systems would be an advantage;
  • Flexible and resilient team player. Able to undertake new tasks and use initiative to support team during busy periods; and
  • Honest with high levels of integrity.

Working hours:

Typically, our Service Administrators work from 8.30am to 5.00pm/5.30pm.

Benefits of working for the Westover Group:

As well as a competitive salary (dependent on skills and experience), we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Trainee Service Advisor

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and delivering exceptional customer service must be evident in everything you do. You will need to work to tight timescales and thrive on the pressure of a busy service department.

To be a success in this role, you will possess

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail; and
  • Hold a full driving licence.

Working alongside an experienced Service Advisor, you will assist with the following:

  • Providing an outstanding level of customer care, ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • Organising courtesy cars when necessary;
  • Process payments in line with Company policy and invoicing;
  • Keeping customers fully informed of progress and advise of extra work needed;
  • Maintaining accurate customer records on our database and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible.

Working hours

Our Service Advisor core hours are typically 8.00am to 6.00pm, working on a rota to include Saturdays.

Benefits

You will receive a competitive salary plus great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Workshop Controller/Parts Supervisor

Westover Renault, Fiat and Dacia are looking for an experienced Workshop Controller/Parts Supervisor to join their team in Salisbury

The Role

As Workshop Controller you will be responsible for ensuring that all servicing and repairs are carried out effectively to achieve the highest possible right first time standards for technical quality whilst optimising workshop efficiency and productivity.

In addition to Workshop control you will also be overseeing the sales and ordering of parts for both retail and trade customers to maximise profit as well as ensuring targets for stock and availability are consistently met.

You will be required to demonstrate a time served career and the appropriate qualifications to support your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Prior experience as a senior technician or Workshop Controller is preferred
  • Computer literate with a strong numerical ability
  • Good leadership skills with the ability to motivate and drive the workshop team
  • Excellent organisational and communication skills
  • Hold a full driving licence.

Your responsibilities:

  • Appropriate allocation of work, fully recognising the skill level and experience of each Technician in the team
  • Monitor progress of repairs and service and communicate any delays
  • Regular daily checks to ensure capacity is met and additional work accommodated
  • Ensure that quality checks are carried out as per the company and Brand guidelines
  • Support, monitor and give feedback on Technicians’ quality and efficiency
  • Assist in customer queries with comprehensive knowledge of vehicle parts and components
  • Issue parts in good time in line with customer demand and delivery times
  • Profitably sell the budgeted amount of parts to trade and retail customers
  • Pre-pick parts for those jobs pre-booked into Workshop

Benefits:

As well as a competitive salary and bonus structure based on quality and financial performance. We also offer other great benefits including:

  • 22 days annual leave, rising to 24 days (after 5 years) and 26 days (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Hours of work:

Monday to Friday 8.00 to 18.00; Saturday 8.30 to 12.30 on a rota basis.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction.

Email Us


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