Aftersales

Our Service Advisors are the most important ambassadors for our customer service strategy. They have a shared enthusiasm to deliver the best possible customer experience at all times and ensure our customers continue to leave their vehicles in our safe hands for servicing and repairs. You don’t have to have motor industry experience as our bespoke induction programme will teach you everything you need to know. As long as you have worked in a customer service environment before and you have a passion for pleasing customers, we would love to hear from you.

As the main link between our Technical teams and Service Advisors, our Workshop Controllers maintain the efficient running of our workshops whilst maintaining high levels of productivity. They demonstrate excellent Technical knowledge and ensure that every service or repair is carried out to the highest standard so our customers are satisfied at all times.

This role really suits time served Technicians looking to take their first step into management so we are always interested in receiving applications from highly skilled and knowledgeable Technical experts.

Current Service roles available:.

Service Administrator

Do you have a passion for delivering customer service and are looking to build your career in the motor industry?

As a Service Administrator working for Westover Jaguar Land Rover Christchurch you will exceed customer service expectations in a professional and timely manner.

The role

As part of our aftersales team supporting workshop control you will have a keen eye for detail and be process driven, whilst supporting with any administration tasks related to customers’ service accounts.

In this role you will be responsible for

  • Invoicing
  • Creation of Job Cards and associated paperwork
  • Filing and other general administration duties
  • Pre-picking parts, with regular interaction with the team of workshop Technicians
  • Delivering excellent customer service, responding to all queries directed to you in a friendly manner, building relationships with colleagues and customers alike;
  • Resolving problems and any customer issues which arise first time, finding the best resolution;
  • Following operational processes, with a strong awareness for accuracy and detail;
  • Processing all documentation surrounding servicing and repairs in a timely manner;
  • Providing additional administrative support to service and accounts teams as required; and
  • Continuously seeking to improve customer service by identifying improvement opportunities within the order process and sharing any customer feedback with the management team.

To be successful in this role you will have

  • A valid UK driving licence;
  • Strong MS Office/Outlook and IT skills; with experience of producing work to a high standard of accuracy. Knowledge of Dealer Management Systems would be an advantage;
  • Experience in a previous position in an automotive retailer;
  • Familiarity with payment processes, including preparing and processing invoices;
  • Previous administration experience is essential (ideally service administration experience);
  • Strong communication skills both verbal and in writing;
  • A confident and approachable manner, with the ability to build rapport with colleagues and suppliers to meet customer needs;
  • A customer focused attitude, demonstrating a proactive approach to helping others and delivering a high level of service to customers;
  • Excellent organisational skills, able to prioritise and process large volumes of documentation in a timely manner; and
  • Resilience and be a flexible team player, able to undertake new tasks and use initiative to support the wider team during busy periods.

Working hours

Typically, our Service Administrators work Monday to Friday (8am to 6pm) and alternate Saturday mornings (8am to 1pm).

Benefits of working for the Westover Group

As well as a competitive base salary (dependent on skills and experience) and generous bonus structure, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Service Advisor

We currently have vacancies at our following showrooms:

  • Toyota Bournemouth (Wallisdown Road)
  • Toyota Salisbury (Brunel Road)
  • Jaguar Land Rover Christchurch (Bailey Drive)
  • Kia Skoda Salisbury (Old Sarum Park)
  • Renault Fiat Hyundai Poole (Wallisdown Road)
  • Nissan Salisbury (Brunel Road)

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and opportunities to upsell so experience in sales or retail would be advantageous. You will need to work to tight timescales and thrive on the pressure of a very busy service department. Alongside your customer first attitude, you will need to maximise sales, grow customer retention and consistently achieve your targets. A passion for the product and delivering exceptional customer service must be evident in everything you do.

At the Westover Group we welcome Service Advisor applications from all individuals, particularly professionals within the Automotive Industry, Retail, Call Centres, Estate Agencies, Banking, Hospitality and Financial Services.

To be a success in this role, you will possess

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail;
  • Previous experience in a target driven role desirable but not essential;
  • Hold a full driving licence.

Your responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • To keep customers fully informed of progress and advise of extra work needed;
  • To organise the loan of courtesy car bookings;
  • To obtain and process payments according to company policy;
  • To achieve hours sold targets as a member of a motivated team, ensuring the ‘Work in Progress’ (WIP) is kept to a minimum and certainly in line with Brand requirements;
  • To maintain accurate customer records on CDK and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible;
  • To invoice on time and accurately;
  • Consistently deploy the group Service Advisor DPI process which you will be inducted into.

Working hours

Our Service Advisor hours are typically Monday to Friday 8.00am to 6.00pm, with Saturday mornings on a rota.

Benefits

Service Advisors will receive a competitive salary plus additional bonuses based on the cumulative performance of the service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, increasing to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Workshop Controller

Westover Jaguar Land Rover is looking for an experienced Workshop Controller to join their team on Bailey Drive, Christchurch. You will join a successful Workshop Control team, leading 22 Technicians.

The Role

As the Workshop Controller you will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right- first-time’ standards for technical quality, whilst optimising workshop efficiency. Working closely with the General Aftersales Manager, you will also be responsible for ensuring maximum productivity out of the workshop.

You will be required to demonstrate a time-served career and hold the appropriate qualifications to demonstrate your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Technical knowledge and qualifications gained through prior experience as a senior technician or Workshop Controller;
  • Computer literacy with a strong numerical ability;
  • Good leadership skills with the ability to motivate and drive the workshop team;
  • Excellent organisational and communication skills to ensure timely completion of repairs and servicing work, whilst communicating regularly with the Service Advisor team;
  • Outstanding planning skills; and
  • A full driving licence.

Your responsibilities

  • Appropriately allocate work, fully recognising the skill level and experience of each Technician in the team;
  • Monitor progress of repairs and servicing to ensure they are completed on time, and communicate any delays;
  • Regular daily checks making sure capacity is met and additional work accommodated;
  • Ensure quality checks are carried out as per the company and Brand guidelines;
  • Liaise with the other members of the workshop control team regarding parts orders, time required and testing procedures; and
  • Support, monitor and give feedback on Technicians’ quality and efficiency.

Working hours

Monday to Friday 8.00am to 6.00pm and Saturdays on a rota 8.00am to 1.00pm

Benefits

As well as a competitive salary and bonus structure based on quality and financial performance, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


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