Aftersales

Our Service Advisors are the most important ambassadors for our customer service strategy. They have a shared enthusiasm to deliver the best possible customer experience at all times and ensure our customers continue to leave their vehicles in our safe hands for servicing and repairs. You don’t have to have motor industry experience as our bespoke induction programme will teach you everything you need to know. As long as you have worked in a customer service environment before and you have a passion for pleasing customers, we would love to hear from you.

As the main link between our Technical teams and Service Advisors, our Workshop Controllers maintain the efficient running of our workshops whilst maintaining high levels of productivity. They demonstrate excellent Technical knowledge and ensure that every service or repair is carried out to the highest standard so our customers are satisfied at all times.

This role really suits time served Technicians looking to take their first step into management so we are always interested in receiving applications from highly skilled and knowledgeable Technical experts.

Current Service roles available:.

Service Advisor

We currently have vacancies at our following showrooms:

  • Jaguar Land Rover Christchurch (Bailey Drive) - must have minimum 2 years experience
  • Kia Ferndown (Wimborne Road East)
  • Toyota Bournemouth (Wallisdown Road)
  • Renault Fiat Hyundai Poole (Wallisdown Road) - Trainee considered
  • Land Rover Salisbury (Old Sarum Park)
  • Hyundai Salisbury (Wilton Road) - Trainee position

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and opportunities to upsell so experience in sales or retail would be advantageous. You will need to work to tight timescales and thrive on the pressure of a very busy service department. Alongside your customer first attitude, you will need to maximise sales, grow customer retention and consistently achieve your targets. A passion for the product and delivering exceptional customer service must be evident in everything you do.

At the Westover Group we welcome Service Advisor applications from all individuals, particularly professionals within the Automotive Industry, Retail, Call Centres, Estate Agencies, Banking, Hospitality and Financial Services.

To be a success in this role, you will possess

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail;
  • Previous experience in a target driven role desirable but not essential;
  • Hold a full driving licence.

Your responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • To keep customers fully informed of progress and advise of extra work needed;
  • To organise the loan of courtesy car bookings;
  • To obtain and process payments according to company policy;
  • To achieve hours sold targets as a member of a motivated team, ensuring the ‘Work in Progress’ (WIP) is kept to a minimum and certainly in line with Brand requirements;
  • To maintain accurate customer records on CDK and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible;
  • To invoice on time and accurately;
  • Consistently deploy the group Service Advisor DPI process which you will be inducted into.

Working hours

Our Service Advisor hours are typically Monday to Friday 8.00am to 6.00pm, with Saturday mornings on a rota.

Benefits

Service Advisors will receive a competitive salary plus additional bonuses based on the cumulative performance of the service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service with Group;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Group Warranty Administrator

We have an exciting opportunity for a Group Warranty Administrator to join our team in Wallisdown, Poole. Working as part of our busy Group Warranty team, you will be responsible for all aspects of warranty administration across multiple franchises.

Our Group Warranty Administrators are considered an integral support to the aftersales teams and work in conjunction with them to ensure processes are fully understood and maintained.

To make a success of this role you must be a well organised individual with outstanding administration, numeracy and literacy skills. This position offers an excellent opportunity for the chance to work in a stimulating and challenging environment whilst also having a real impact on how the team and they themselves develop.

To be successful in this role you will have

  • Previous motor industry experience in a similar position or within an aftersales environment (preferable), however both internal and manufacturer-based training will be provided;
  • Excellent time management skills, prioritising your daily workload to ensure all time sensitive deadlines are met;
  • A meticulous and thorough approach with an attention to detail for accuracy;
  • The ability to build and maintain excellent relationships both internally and externally; and
  • A positive attitude to problem solving, to ensure justified claims are fully reimbursed.

Your responsibilities

  • Ensuring warranty compliance of paperwork presented prior to claim progression;
  • Confirming all submissions reflect the correct data, guaranteeing only accurate and fully justified claims are submitted within strict time limits;
  • Monitoring the dispatch of paperwork from sites along with requests from our manufacturers in relation to material returns;
  • Acting upon claims discrepancies on a daily basis to ensure successful and prompt payment;
  • Reconciling manufacturer payments;
  • Utilising departmental spreadsheets; and
  • Conducting internal warranty audits and acting upon any potential deficiencies highlighted.

Working hours

Monday to Friday 8am to 6pm with half an hour for lunch

Benefits of working for the Westover Group

As well as a competitive salary (dependent on skills and experience), we also offer the following benefits:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and share our passion for achieving complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Workshop Controller

Westover Jaguar Land Rover is looking for an experienced Workshop Controller to join their team on Bailey Drive, Christchurch. You will join a successful Workshop Control team, leading 22 Technicians.

The Role

As the Workshop Controller you will be responsible for ensuring all servicing and repairs are carried out effectively to achieve the highest possible ‘right- first-time’ standards for technical quality, whilst optimising workshop efficiency. Working closely with the General Aftersales Manager, you will also be responsible for ensuring maximum productivity out of the workshop.

You will be required to demonstrate a time-served career and hold the appropriate qualifications to demonstrate your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Technical knowledge and qualifications gained through prior experience as a senior technician or Workshop Controller;
  • Computer literacy with a strong numerical ability;
  • Good leadership skills with the ability to motivate and drive the workshop team;
  • Excellent organisational and communication skills to ensure timely completion of repairs and servicing work, whilst communicating regularly with the Service Advisor team;
  • Outstanding planning skills; and
  • A full driving licence.

Your responsibilities

  • Appropriately allocate work, fully recognising the skill level and experience of each Technician in the team;
  • Monitor progress of repairs and servicing to ensure they are completed on time, and communicate any delays;
  • Regular daily checks making sure capacity is met and additional work accommodated;
  • Ensure quality checks are carried out as per the company and Brand guidelines;
  • Liaise with the other members of the workshop control team regarding parts orders, time required and testing procedures; and
  • Support, monitor and give feedback on Technicians’ quality and efficiency.

Working hours

Monday to Friday 8.00am to 6.00pm and Saturdays on a rota 8.00am to 1.00pm

Benefits

As well as a competitive salary and bonus structure based on quality and financial performance, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


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