Administration

With sales of over 12,000 car and commercial vehicles annually, our team of Sales Administrators play a significant role in ensuring our Sales departments run efficiently. No two days will be the same as you will be responsible for many of the communication processes between our manufacturers, Sales teams and customers, ensuring that each car purchased is ordered and invoiced correctly, taxed appropriately and delivered on schedule. If you are highly organised with excellent literacy, numeracy and IT skills we’d be delighted to receive your application. If you'd like to find out more we'd be delighted to receive your CV – recruitment@westovergroup.co.uk

Current vacancies:

Group Warranty Administrator

We have an exciting opportunity for a Group Warranty Administrator to join our team in Wallisdown, Poole. Working as part of our busy Group Warranty team, you will be responsible for all aspects of warranty administration across multiple franchises.

Our Group Warranty Administrators are considered an integral support to the aftersales teams and work in conjunction with them to ensure processes are fully understood and maintained.

To make a success of this role you must be a well organised individual with outstanding administration, numeracy and literacy skills. This position offers an excellent opportunity for the chance to work in a stimulating and challenging environment whilst also having a real impact on how the team and they themselves develop.

To be successful in this role you will have

  • Previous motor industry experience in a similar position or within an aftersales environment (preferable), however both internal and manufacturer-based training will be provided;
  • Excellent time management skills, prioritising your daily workload to ensure all time sensitive deadlines are met;
  • A meticulous and thorough approach with an attention to detail for accuracy;
  • The ability to build and maintain excellent relationships both internally and externally; and
  • A positive attitude to problem solving, to ensure justified claims are fully reimbursed.

Your responsibilities

  • Ensuring warranty compliance of paperwork presented prior to claim progression;
  • Confirming all submissions reflect the correct data, guaranteeing only accurate and fully justified claims are submitted within strict time limits;
  • Monitoring the dispatch of paperwork from sites along with requests from our manufacturers in relation to material returns;
  • Acting upon claims discrepancies on a daily basis to ensure successful and prompt payment;
  • Reconciling manufacturer payments;
  • Utilising departmental spreadsheets; and
  • Conducting internal warranty audits and acting upon any potential deficiencies highlighted.

Working hours

Monday to Friday 8am to 6pm with half an hour for lunch

Benefits of working for the Westover Group

As well as a competitive salary (dependent on skills and experience), we also offer the following benefits:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and share our passion for achieving complete customer satisfaction, please send us your CV with a short letter of introduction.

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