Administration

With sales of over 12,000 car and commercial vehicles annually, our team of Sales Administrators play a significant role in ensuring our Sales departments run efficiently. No two days will be the same as you will be responsible for many of the communication processes between our manufacturers, Sales teams and customers, ensuring that each car purchased is ordered and invoiced correctly, taxed appropriately and delivered on schedule. If you are highly organised with excellent literacy, numeracy and IT skills we’d be delighted to receive your application. If you'd like to find out more we'd be delighted to receive your CV – recruitment@westovergroup.co.uk

Current vacancies:

Sales Administrator

Westover Group is looking for an organised and efficient Sales Administrator to join their team at Renault, Fiat, Dacia in Salisbury.

The Role

Working alongside the Sales Manager and Aftersales Manager, our Sales Administrators are an integral and important support to the broader Sales teams, responsible for all of the administration associated with our detailed customer sales processes. You must be a well organised individual with outstanding administration, numeracy and literacy skills.

Working hours

FULL or PART time hours available, covering Monday to Friday 8.30am to 5.30pm – some flexibility will be required in our peak trading periods of March and September.

Consideration will be given to a job-share where the successful candidates work, for example, weekday mornings or weekday afternoons.The working pattern and hours can be discussed at interview stage - please state your preference when applying.

To be successful in this role you will have

  • Excellent time management skills and be able to prioritise your workload to meet tight deadlines to support our extremely successful sales team;
  • Previous motor industry, admin-based background or retail knowledge (preferable) however full training, specific to the role, will be provided.

Your responsibilities

  • Ordering vehicles to customer specification within given time frames;
  • Allocating registration numbers and ensuring all vehicles are taxed ensuring full support of local Government legislation under the registration code and period;
  • Preparing, monitoring, raising and analysing sales invoices, stock records, orders and deliveries;
  • Collating order, finance and warranty paperwork guaranteeing all documents are accurate;
  • Providing correspondence to the sales team, manufacturer or customer as and when required.

Benefits of working for the Westover Group

As well as a competitive salary (dependent on skills and experience), we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Sales Administrator

Westover Group is looking for an experienced Sales Administrator to join their team at Jaguar Land Rover in Christchurch.

The Role

Working alongside the Sales Manager and Aftersales Manager, our Sales Administrators are an integral and important support to the broader Sales teams, responsible for all of the administration associated with our detailed customer sales processes. You must be a well organised individual with outstanding administration, numeracy and literacy skills.

To be successful in this role you will have

  • Excellent time management skills and be able to prioritise your workload to meet tight deadlines to support our extremely successful sales team; and
  • Previous motor industry, admin-based background or retail knowledge (preferable) however full training, specific to the role, will be provided.

Your responsibilities

  • Ordering vehicles to customer specification within given time frames;
  • Allocating registration numbers and ensuring all vehicles are taxed ensuring full support of local Government legislation under the registration code and period;
  • Preparing, monitoring, raising and analysing sales invoices, stock records, orders and deliveries;
  • Collating order, finance and warranty paperwork guaranteeing all documents are accurate; and
  • Providing correspondence to the sales team, manufacturer or customer as and when required.

Working hours

Monday to Friday 8.30am to 5.30pm, and occasional Saturdays (if the first or last day of the month falls on a Saturday). Some flexibility will be required in our peak trading periods of March and September.

Benefits of working for the Westover Group

As well as a competitive salary (dependent on skills and experience), we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us



Facilities Administrator

We are looking for a Facilities Administrator to join our small and friendly Facilities, Insurance and Purchasing (FIP) team based in Ferndown.

Working alongside the Health, Safety & Environment Manager, Purchasing Manager, Property Maintenance Manager and the Head of FIP, you will be assisting with the coordination, administration and efficient running of the departments in line with Group policy.

Your responsibilities will include:

  • Delivering excellent service, responding to all queries directed to you in a friendly and proficient manner, building relationships with customers, suppliers, contractors and colleagues alike;
  • Following operational processes, with a strong awareness for accuracy and detail;
  • Using MS Office/Outlook and other IT systems; and
  • Providing admin support to the Group FIP department, liaising with suppliers and contractors, and having responsibility for data entry, system and spreadsheet maintenance.

  • To be a success in this role, you will have:

  • An excellent telephone manner – confident and approachable, you will be able to build rapport with colleagues and suppliers alike;
  • Outstanding IT skills;
  • Strong organisation and communication skills, both verbal and in writing;
  • Drive and determination – a flexible and resilient team player, you will be able to undertake new tasks and use initiative to support the team during busy periods;
  • Excellent time management skills and be able to prioritise your workload to meet tight deadlines to support the wider FIP team; and
  • Previous facilities or admin-based experience would be preferable, however full training, specific to the role, will be provided.

  • Working hours

    Monday to Friday 9.00am to 5.00pm with half an hour for lunch

    Benefits of working for the Westover Group

    As well as a competitive salary (dependent on skills and experience), we also offer great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

  • If you think you possess the necessary experience and skills and would like to be part of Westover Group’s success, please send us your CV with a short letter of introduction.

    Email Us



    Customer Care Executive

    The Role

    Westover Group is looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.

    To be successful in this role you will possess:

    • Excellent telephone manner
    • Basic computer skills
    • Strong organisation skills
    • You will be self motivated

    Benefits of Working for the Westover Group:

    • 22 days annual leave, rising to 24 after 5 years’ and 26 after 10 years’ continuous service;
    • Opportunity to join the company pension scheme;
    • Life Assurance; and
    • Discounts on new vehicle, used vehicle, service and parts purchases.

    Working hours

    The role is based on 3 full time days during the week; Tuesdays, Wednesdays and Thursdays 8.30am to 5.30pm.

    If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send us your CV with a short letter of introduction.

    Email Us



    Service Administrator

    Do you have a passion for delivering customer service and are looking to build your career in the motor industry?

    As a Service Administrator working for Westover Nissan Bournemouth you will exceed customer service expectations in a professional and timely manner.

    The Role

    As part of our aftersales team supporting service advisors you are the first point of contact for all customers phoning through to the department. You will have a keen eye for detail and be process driven, whilst supporting with any administration tasks related to customers’ service accounts.

    Your responsibilities:

    In this role you will be able to:

    • Deliver excellent customer service, responding to all queries directed to you in a friendly manner, building relationships with customers;
    • Resolve problems and any customer issues which arise first time, finding the best resolution;
    • Follow operational processes, with a strong awareness for accuracy and detail;
    • Provide cover for Service Advisors where necessary;
    • Use MS Office/Outlook and other IT systems;
    • Process all documentation surrounding servicing and repairs in a timely manner;
    • Communicate regularly with the service team regarding progress of their customers' vehicle servicing and repairs;
    • Provide additional administrative support to service and accounts teams as required;
    • Continuously seek to improve customer service by identifying improvement opportunities within the order process and sharing any customer feedback with the management team; and
    • Drive and hold a valid UK Driving License.

    To be successful in this role you will have/be:

    • Familiarity with payment processes, including preparing and processing invoices;
    • Previous administration experience is essential. Ideally service administration experience in the motor industry;
    • Strong communication skills both verbal and in writing;
    • Confident and approachable, able to build rapport with colleagues and suppliers to meet customer needs;
    • Customer focused. Demonstrate a proactive attitude to helping others and delivering a high level of service to customers;
    • Highly organised, able to prioritise and process large volumes of documentation in a timely manner;
    • Computer literate, with experience of producing work to a high standard of accuracy. Knowledge of Dealer Management Systems would be an advantage;
    • Flexible and resilient team player. Able to undertake new tasks and use initiative to support team during busy periods; and
    • Honest with high levels of integrity.

    Working hours:

    Typically, our Service Administrators work from 8.30am to 5.00pm/5.30pm.

    Benefits of working for the Westover Group:

    As well as a competitive salary (dependent on skills and experience), we also offer other great benefits including:

    • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
    • Opportunity to join the company pension scheme;
    • Life Assurance; and
    • Discounts on new vehicle, used vehicle, service and parts purchases.

    If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

    Email Us



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