Administration

With sales of over 12,000 car and commercial vehicles annually, our team of Sales Administrators play a significant role in ensuring our Sales departments run efficiently. No two days will be the same as you will be responsible for many of the communication processes between our manufacturers, Sales teams and customers, ensuring that each car purchased is ordered and invoiced correctly, taxed appropriately and delivered on schedule. If you are highly organised with excellent literacy, numeracy and IT skills we’d be delighted to receive your application. If you'd like to find out more we'd be delighted to receive your CV – recruitment@westovergroup.co.uk

Current vacancies:

Service Administrator

Do you have a passion for delivering customer service and are looking to build your career in the motor industry?

As a Service Administrator working for Westover Jaguar Land Rover Christchurch you will exceed customer service expectations in a professional and timely manner.

The role

As part of our aftersales team supporting workshop control you will have a keen eye for detail and be process driven, whilst supporting with any administration tasks related to customers’ service accounts.

In this role you will be responsible for

  • Invoicing
  • Creation of Job Cards and associated paperwork
  • Filing and other general administration duties
  • Pre-picking parts, with regular interaction with the team of workshop Technicians
  • Delivering excellent customer service, responding to all queries directed to you in a friendly manner, building relationships with colleagues and customers alike;
  • Resolving problems and any customer issues which arise first time, finding the best resolution;
  • Following operational processes, with a strong awareness for accuracy and detail;
  • Processing all documentation surrounding servicing and repairs in a timely manner;
  • Providing additional administrative support to service and accounts teams as required; and
  • Continuously seeking to improve customer service by identifying improvement opportunities within the order process and sharing any customer feedback with the management team.

To be successful in this role you will have

  • A valid UK driving licence;
  • Strong MS Office/Outlook and IT skills; with experience of producing work to a high standard of accuracy. Knowledge of Dealer Management Systems would be an advantage;
  • Experience in a previous position in an automotive retailer;
  • Familiarity with payment processes, including preparing and processing invoices;
  • Previous administration experience is essential (ideally service administration experience);
  • Strong communication skills both verbal and in writing;
  • A confident and approachable manner, with the ability to build rapport with colleagues and suppliers to meet customer needs;
  • A customer focused attitude, demonstrating a proactive approach to helping others and delivering a high level of service to customers;
  • Excellent organisational skills, able to prioritise and process large volumes of documentation in a timely manner; and
  • Resilience and be a flexible team player, able to undertake new tasks and use initiative to support the wider team during busy periods.

Working hours

Typically, our Service Administrators work Monday to Friday (8am to 6pm) and alternate Saturday mornings (8am to 1pm).

Benefits of working for the Westover Group

As well as a competitive base salary (dependent on skills and experience) and generous bonus structure, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


Sales Administrator

Westover Group are looking for an experienced Sales Administrator (part-time) to join their team at Jaguar Land Rover in Christchurch.

The role

Working alongside the Operations Manager, Head of Service and Sales Managers, our Sales Administrators are an integral and important support to the broader Sales teams, responsible for all of the administration associated with our detailed customer sales processes. You must be a well organised individual with outstanding administration, numeracy and literacy skills.

To be successful in this role you will have

  • Excellent time management skills and be able to prioritise your workload to meet tight deadlines to support our extremely successful sales team;
  • Previous motor industry, admin-based background or retail knowledge (preferable) however full training, specific to the role, will be provided.

Your responsibilities

  • Ordering vehicles to customer specification within given time frames;
  • Allocating registration numbers and ensuring all vehicles are taxed ensuring full support of local Government legislation under the registration code and period;
  • Preparing, monitoring, raising and analysing sales invoices, stock records, orders and deliveries;
  • Collating order, finance and warranty paperwork guaranteeing all documents are accurate;
  • Providing correspondence to the sales team, manufacturer or customer as and when required.

Working hours

  • Jaguar Land Rover Christchurch: Mondays, Tuesdays, Thursdays and Saturdays 8.30am to 5.30pm (MATERNITY COVER)

Some flexibility will be required in our peak trading periods of March and September.

Benefits of working for the Westover Group

As well as a competitive salary dependent on skills and experience, we also offer other great benefits including:

  • 22 days annual leave, rising to 24 days after 5 years’ and 26 days after 10 years’ of continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance; and
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to join our quest towards for complete customer satisfaction, please send us your CV with a short letter of introduction.

Email Us


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