Nicola Marriott and Andrew Child at Westover Nissan began 2016 on a high note. Steve Murr, Dealer Development Manager at Motability Operations, visited the Wallisdown Road showroom from his base in East London right at the end of last year to tell the team the good news that they’d won a third customer service award – their second of 2015.
Presenting Nicola and Andrew with a shield, chocolates and champagne, Steve praised the team’s exceptional service levels,
“This is how a Motability showroom should look and feel,” said Steve. “These awards are really important to Motability Operations. They are a reflection of how the scheme is being delivered and received in the showrooms. We want all Motability customers to feel welcome and comfortable and to know they’re being dealt with fairly and respectfully – and that’s exactly what’s happening here at Westover Nissan.
“Feedback tells us that Motability customers consistently get an exceptional level of service from Nicola and her team. In fact, they were top in the region (scoring 100 per cent in our assessment criteria) twice in one year, which is a remarkable achievement.”
Mike Boyd, Westover Group Director, added: “The team here do an amazing job, thanks to an empathetic approach and a genuine desire to understand people’s individual needs. Going into 2016 with an award like this is a great start and we’re all thrilled for Nicola and Andrew.
“Nicola’s done so well building a loyal and ever-growing client base that we are about to welcome a third member to the showroom’s Motability team – an extra pair of hands to ensure that we continue to deliver the same exceptional level of service.”
The accolade is part of a programme of awards, launched by Motability Operations in 2014, to recognise and reward outstanding customer service.
Peter Wilson, General Manager, Dealer Relations at Motability Operations added: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise those that go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Westover Nissan. Many congratulations to them on their award.”
Nikki currently has more than 560 Motability customers on her books, whilst the national average is 152 across the UK’s 4,800 Motability dealers. The practical Nissan Qashqai remains the biggest seller, thanks to its high ride height and large boot, but the Juke is becoming ever more popular with Motability buyers, as is the Pulsar and the all-electric Nissan LEAF.
Motability, the UK’s leading car scheme for disabled people, allows people eligible for the Government funded mobility allowance to exchange it for a new vehicle.
Motability cars are available on a fixed-term contract-hire lease, which includes insurance, tax, routine servicing and breakdown assistance. Vehicles are serviced annually and changed every three years.
Westover Nissan’s Motability Charter gives customers access to VIP treatment, including home sales appointments, a phone-ahead ‘meet-and-greet’ service, vehicle collection and delivery, while-you-wait appointments and six free car washes a year.
For more information about Westover Nissan and Motability, please contact Nicola Marriott on 01202 844958 or 01202 532100 or pop into the showroom on Wallisdown Road.