Westover's Paul Lousteau Wins British Bodyshop Award

Paul Lousteau, who lives in Poole, has won a British Bodyshop Award in recognition of his ‘Estimating Excellence’. Paul’s job at the Westover Group’s Accident Repair Centre in Poole sees him assessing damage to vehicles that have been involved in accidents.

The accolade, which celebrates the work Paul does for Westover Toyota, was presented to him by TV presenter, Fiona Bruce, at a ceremony held in Battersea, London. Toyota have never entered the awards before and so Paul is their first ever winner.

"I was thrilled to win a British Bodyshop Award - it's always great to be recognised for what you do in your field, especially at an industry level," says Paul. “It's also good news for Westover customers, who can be more reassured than ever that their cars are safe in our hands!

“This award not only proves our technical knowledge, but it also highlights the benefits of using a manufacturer-approved repairer for vehicle work. Our continuous training and specific skills mean that we're able to assess damage accurately, carry out work effectively and deliver when it comes to customer service too.

"I was one of just five finalists from across the country who made it through to an assessment day in Nottingham, so I feel very honoured - especially as it's the first year Toyota have entered and I'm therefore their first winner."

In order to short list candidates, Toyota carried out a benchmark exercise across the country asking assessors to provide a vehicle repair estimate based on a series of photographs showing an accident damaged car.

The five finalists - those that had provided the most detailed information and the most accurate appraisal – were then invited to attend a day's assessment at Toyota's £14 million purpose-built Toyota Academy in Nottingham. They were asked to complete four further tests, including a customer experience role play, a written exam, a damage-assessment and an interview with an insurance engineer. Paul found out two weeks later that he was the overall winner.

Westover Group's Joint Managing Director, Paul Dillon, adds: “Our huge congratulations go out to Paul. This is a fantastic and much-deserved award which recognises the outstanding job that he does on a day to day basis, helping our customers get back on the road and also raising standards across the industry."

Prior to attending the evening awards ceremony, Paul and his wife were treated to a day on the town. They were taken out for lunch in Notting Hill by a food critic and then enjoyed a champagne flight on the London Eye.

The five finalists - those that had provided the most detailed information and the most accurate appraisal – were then invited to attend a day's assessment at Toyota's £14 million purpose-built Toyota Academy in Nottingham. They were asked to complete four further tests, including a customer experience role play, a written exam, a damage-assessment and an interview with an insurance engineer. Paul found out two weeks later that he was the overall winner.

Westover Group's Joint Managing Director, Paul Dillon, adds: “Our huge congratulations go out to Paul. This is a fantastic and much-deserved award which recognises the outstanding job that he does on a day to day basis, helping our customers get back on the road and also raising standards across the industry."

Prior to attending the evening awards ceremony, Paul and his wife were treated to a day on the town. They were taken out for lunch in Notting Hill by a food critic and then enjoyed a champagne flight on the London Eye.