Accident Management Services
Being involved in an accident is distressing, so the Lexus Accident Management service is designed to provide complete peace of mind so vehicle owners avoid stress and inconvenience.
Free access to exclusive Lexus Accident Assistance, regardless of how old the vehicle is and who insures it, is just one of the numerous benefits available that sets the brand apart from its rivals.
If owners are involved in an accident, the RAC and the Lexus legal department will be there to help. In an emergency, they will arrange for the driver or a member of the party to be taken to hospital by private ambulance. They will also arrange transport home when the person is discharged.
Above and beyond the RAC response, Lexus will recover the vehicle, provide a courtesy car, obtain insurance estimates and help owners to complete any paperwork. And when the Lexus is repaired using only genuine parts at an approved repairer, it will be delivered back to the owner.
A Lexus incident manager will be responsible for the entire process so the whole recovery and repair process is in safe hands 24 hours a day, seven days a week.
The key benefits are:
- Vehicle recovery where necessary
- Expert help with the resulting insurance claim
- Arrangement of insurance approved repairs
- Exclusive use of Lexus genuine parts with a three-year guarantee covering both parts and workmanship
- Provision of a courtesy vehicle
- Getting owners and their vehicle back on the road as quickly as possible
