Kevin Bowden and Emily Tozer, both service advisors at Westover Hyundai on Wilton Road in Salisbury, have been recognised by Hyundai UK for the exceptional level of customer care they deliver.
The duo were presented with a customer satisfaction award earlier this month for achieving top notch service standards during the first six months of the year.
Every customer who uses the showroom's service, MOT and body care facilities is asked to rate the standard of care they receive on a scale of one to 10. Between them, Kevin and Emily scored a stunning 100 per cent.
Customers are asked to rank a wide range of features, from the appearance and cleanliness of the showroom and the while-you-wait facilities available, right through to how quickly and efficiently their enquiry was dealt with, whether the team communicated effectively, whether their car was ready within the agreed timescales and if they felt confident about the quality of work carried out.
Kevin, the showroom's Aftersales Supervisor, joined the team at Westover Hyundai in September 2012. Emily, who is Centre Host, came on board in November 2013.
“This is a great achievement and a very accurate reflection of the care and attention that both Kevin and Emily – and the whole aftersales team here – deliver to each and every customer," says Martin Hayward, Westover Hyundai's Brand Manager. “We are totally focused on delivering a successful outcome for everyone that visits our workshop and we offer a pleasant and transparent experience.
“Customer service is key and this award reflects the value of the showroom service, plus the commitment of each and every individual involved in the chain – particularly those who are front-of-house, liaising with customers and managing expectations. Our congratulations - and a great big thank you – go to both Kevin and Emily for their continued commitment and dedication.
“We can service other makes and models of vehicles here too, so we invite anyone local to come and experience our service for themselves. We're confident that they too will feel Westover Hyundai is worthy of a 'full house' satisfaction score!"
Westover Hyundai opened in Salisbury in July 2012 and since then business has gone from strength to strength, with new and used car sales increasing by 20 per cent year on year. The showroom stocks the full range of new Hyundai models and has a great selection of used approved stock too - all low mileage, high quality vehicles. New prices start at just £7,995, whilst a used approved Hyundai car is available from as little as £3,500.