Westover Support

Our Accounts, IT, Health and Safety, Marketing, HR and Maintenance teams are full of highly qualified and experienced individuals who do a fantastic job of supporting all of our sites in the day to day running of the business as well as championing strategies for business improvement. Their expertise is fully utilised by all of the dealership management teams and each department is rapidly expanding in line with business growth.

Current Roles Available:

IT Service Desk Technician

Westover Group’s dedicated IT department are looking to recruit an experienced IT Service Desk Technician.

Based at our Head Office in Charminster, this exciting role will mean you are the first point of contact for our Group’s 27 sites across Dorset and Wiltshire and will provide support to all colleagues covering both hardware and software for laptops, workstations, printers, mobile devices, tablets and fax machines.

Your Responsibilities:

  • Logging incidents within our web based Service desk tool
  • Fulfilling Service requests raised through web based Service desk tool
  • Troubleshooting user incidents, categorising and prioritising email based incidents and requests, escalating more serious incidents to Field Service Technicians or Infrastructure Engineers
  • Keeping users, field Service Technicians or Infrastructure Engineers up to date on Incidents/Service Requests
  • Creating and maintaining user accounts and mailboxes for starters/movers/leavers within various internal systems
  • Remote support for PCs/laptops/netbooks/Printers/Phones/Tablets/PDQs
  • Supporting other members of the IT Dept for information requests
  • Reviewing/Creating knowledge base articles for IT Dept staff and internal customers

To be a success in this role you will have:

  • At least 2 years’ experience in a Service Desk role
  • Proven customer service skills and experience of handling a high number of calls in a professional manner
  • Experience of working within an ITIL structured department
  • Strong Microsoft Windows 7 Pro skills
  • Knowledge of Microsoft Office 2010 and above
  • Knowledge of Microsoft Windows Server 2008/2008 R2/2012, Active Directory, Microsoft Exchange version 2013 for troubleshooting purposes
  • Experience of configuring PCs and Laptops from Microsoft WDS Build Server, Smartphones (both Windows and iPhone) and Tablets (Android, Windows and iPad) with MDM/EMM systems


As well as a competitive salary, we also offer great benefits including:

  • 22 days holiday, rising to 24 after 5 years and 26 after 10 years
  • Opportunity to join the company pension scheme and Life Assurance
  • Vehicle purchase discounts, parts and servicing discounts

If you think you possess the necessary skills and experience then please submit your C.V with a short letter of introduction and salary expectations to: recruitment@westovergroup.co.uk

Group HR Manager

The purpose of your role is to create and deploy the over arching Group HR strategy, providing a proactive and credible HR service to the business. You will be expected to deliver new solutions, policies, procedures and processes that engage and encourage the business to effectively manage and develop the people within it that are integral to the success of the company. While reporting to the Director responsible for this part of the business, you will work with the Senior Management team and advise HR best practice to the Operational Board.

You will;

  • Have a minimum five years experience in an HR Management role;
  • Have an excellent level of interpersonal skills;
  • Translate legal / HR knowledge intro practical solutions;
  • Have sound and current employment law and employee relations knowledge;
  • Lead a team of generalist HR and recruitment colleagues;
  • Be CIPD qualified or equivalent;
  • Have the hands on experience to be able to create, deploy, manage and develop a complete HR strategy covering recruitment, appraisal and development.

To be successful in this progressive and challenging role, you will be level headed, have a strong character and unprecedented interpersonal communication skills. If successful and after a defined period of time, there will be an opportunity to progress your career further and join the Operational Board.

Benefits include;

  • 22 days annual leave, rising to 24 and 26 days after 5/10 years (respectively) continuous service with the Westover Group
  • Opportunity to join the company Pension scheme and Life Assurance
  • Discounts on new vehicle, used vehicle, service and parts purchases

To apply, send a covering letter (including salary expectation) and an up to date copy of your CV to jan.bursby@westovergroup.co.uk

HR Administrator

In order to support successful company growth, the Westover Group are recruiting for an HR Administrator to join our busy, centralised department based in Charminster, Bournemouth.

Working alongside the Senior HR Administrator and HR Advisor you will be responsible for providing HR administration support to a team of Managers and Directors based across 28 different locations in Dorset and Salisbury.

The role will include the following responsibilities;

  • Completing on average 10 offer letters and contracts of employment per week and preparing the correct offer packs within the appropriate timescales.
  • Setting up all new starter personnel files, collating appropriate and up to date documentation including evidence of right to work in the UK, Driving Licenses and references in accordance with internal HR procedures. Typically 200 new starters are recruited annually.
  • Ensuring that non British employees visas are current and work permit checked to ensure legislative requirements are met.
  • Liaising closely with our Payroll Department, working to their monthly deadlines
  • Booking of attendees onto our Induction programme’s held weekly and monthly and creating induction packs ahead of the sessions.
  • Generating weekly and monthly reports, containing starters, leavers, transfers and recruitment data for the Senior Management team.
  • Updating the HR database with employee information and scanning documentation to digital records
  • Processing and logging up to 100 CV’s per week, forwarding to Directors, Managers and responding to applicants appropriately.
  • Setting up approximately 20 interviews per week for all Managers and Directors upon request, issuing formal interview confirmations and providing applicants with feedback within an appropriate timescale.
  • Produce and issue leaver, tenancy and mortgage references in line with internal HR procedures
  • Respond to email and telephone queries or refer HR related enquiries to the most relevant team member when necessary.
  • Responsible for ensuring the company recruitment page of the website is updated daily by adding or removing vacancies as required, using our nominated job boards to advertise our vacancies and liaising with our preferred list of recruitment agencies to generate applications
  • Supporting the HR Advisor with administration including sickness absence recording and processing of leavers

Person Specification

  • Ideally you will have worked within an HR department for at least one year and a Retail or Hospitality environment is preferable.
  • Basic knowledge of employment legislation and an understanding of current best practice in HR
  • High levels of attention to detail, organisation and effective diary management skills are essential
  • The ability to work with changing priorities and tight deadlines and a pragmatic approach to your daily tasks
  • Excellent knowledge of MS Office, particularly Excel


  • 22 days annual leave, increasing to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme and Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.


08:30 – 17:30 with one hour for lunch.

If you think you possess the necessary skills and experience, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk

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