Aftersales Careers

Our Service Advisors are the most important ambassadors for our customer service strategy. They have a shared enthusiasm to deliver the best possible customer experience at all times and ensure our customers continue to leave their vehicles in our safe hands for servicing and repairs. You don’t have to have motor industry experience as our bespoke induction programme will teach you everything you need to know. As long as you have worked in a customer service environment before and you have a passion for pleasing customers, we would love to hear from you.

As the main link between our Technical teams and Service Advisors, our Workshop Controllers maintain the efficient running of our workshops whilst maintaining high levels of productivity. They demonstrate excellent Technical knowledge and ensure that every service or repair is carried out to the highest standard so our customers are satisfied at all times.

This role really suits time served Technicians looking to take their first step into management so we are always interested in receiving applications from highly skilled and knowledgeable Technical experts.

Current Service roles available:.

Aftersales Manager

Westover Renault and Fiat have an excellent opportunity for an experienced and dynamic Aftersales Manager to join their management team in Salisbury.

The Role

As an important member of the dealership’s senior team, you will be required to run a profitable and efficient department ensuring a ‘customer first’ approach is maintained at all times whilst using your knowledge and tenacity to meet performance targets set by the group and the manufacturer.

Our Aftersales Managers lead, motivate and drive our teams of Service Advisors and Technicians and are hands on in the day to day running of the department. Alongside a customer-focused attitude, you will be commercially minded, passionate about the automotive industry and be motivated to exceed targets.

To be a success in this role, you will possess:

  • A proven track record of running a successful aftersales department in a main dealer environment
  • The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
  • Experience of developing and monitoring budgets
  • Strong communication and organisational skills with a high level of self motivation
  • Up to date knowledge of vehicle and consumer legislation as well as FCA regulations

Your responsibilities:

  • Develop Service department plans and budgets to achieve quarterly and annual targets
  • Create and agree marketing and promotion plans in line with the department’s budgets
  • Support and motivate a team of Service Advisors by providing a clear direction for the department to maximise profitability
  • Manage a workshop to ensure workshop efficiency and productivity rates are maintained
  • Ensure warranty procedures are followed correctly and monies are recovered promptly
  • Respond promptly to any customer complaints and ensure timely resolutions
  • Establish and monitor the team’s training requirements to ensure the required level of expertise is achieved at all times
  • Work alongside the Group Head of Service to develop a strategy to maintain the long term profitability of the department

Benefits of working for the Westover Group:

The Aftersales Manager will receive a competitive salary and great benefits including:

  • 22 days annual leave, rising to 24 (after 5 years) and 26 (after 10 years) continuous service with group;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your CV with a short letter of introduction to recruitment@westovergroup.co.uk



Service Advisor

Westover Group are looking for experienced Service Advisors to join their teams at the following locations:

  • Westover Kia and ŠKODA - Old Sarum Park, Salisbury
  • Westover Jaguar Land Rover - Barrack Road, Christchurch
  • Westover Land Rover - Old Sarum Park, Salisbury

The Role

Our Service Advisors ensure the highest level of customer satisfaction delivery for our customers using our retail locations for vehicle servicing and repair. With a friendly and professional disposition you are our principle point of contact for all customer communications whilst their vehicles are in our care. You will have excellent communication and organisational skills in order to deal with customers face to face or over the telephone, always delivering an exceptional experience for both internal and external customers.

As a Service Advisor you will be quick to identify the needs of the customers and opportunities to upsell so experience in sales or retail would be advantageous. You will need to work to tight timescales and thrive on the pressure of a very busy service department. Alongside your customer first attitude, you will need to maximise sales, grow customer retention and consistently achieve your targets. A passion for the product and delivering exceptional customer service must be evident in everything you do.

At the Westover Group we welcome Service Advisor applications from all individuals, particularly professionals within the Automotive Industry, Retail, Call Centres, Estate Agencies, Banking, Hospitality and Financial Services.

To be a success in this role, you will possess:

  • Excellent communication skills;
  • An interest in developing your technical mechanical knowledge;
  • Commitment to delivering customer excellence;
  • A good standard of verbal and numerical reasoning;
  • Computer literacy with a keen eye for detail;
  • Previous experience in a target driven role desirable but not essential;
  • Hold a full driving licence.

Your responsibilities:

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times;
  • Booking service and repair work;
  • To keep customers fully informed of progress and advise of extra work needed;
  • To organise the loan of courtesy car bookings;
  • To obtain and process payments according to company policy;
  • To achieve hours sold targets as a member of a motivated team, ensuring the ‘Work in Progress’ (WIP) is kept to a minimum and certainly in line with Brand requirements;
  • To maintain accurate customer records on CDK and deploy telephone follow-up, up sell and progress calls, converting as many inbound and outbound calls into bookings as possible;
  • To invoice on time and accurately;
  • Consistently deploy the group Service Advisor DPI process which you will be inducted into.

Benefits:

Service Advisors will receive a competitive salary plus additional bonuses based on the cumulative performance of the service operation as well as your own sales results. Additionally we also offer great benefits including:

  • 22 days annual leave, increasing to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme and Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Hours of work:

Our Service Advisor core hours are typically 08.00 – 18.00 working on a rota to include Saturdays.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk



Service Support Executive

Westover Nissan are looking for a Service Support Executive to join their expanding Service department in Wallisdown.

This busy position will require you to support the main Service team with delivering an outstanding level of customer service over the phone, ensuring each customer receives a prompt and professional response to help build long term, trusted relationships. Alongside this you will be responsible for outbound marketing calls, contacting new and existing customers to promote products and services Nissan have to offer to help secure new business and support business growth.

What will you be doing?

  • Taking customer calls and organising vehicle bookings for Service, MOTs, maintenance or repair
  • Making outbound calls and upselling products and services to new and existing customers
  • General administrative duties to support the wider Service team
  • Providing a knowledgeable, courteous, responsive and efficient service

What we’re looking for:

  • A Customer focused attitude with the confidence and personality to develop long term customer relationships
  • Excellent communication skills and telephone manner
  • Experience of upselling and working in a target driven environment
  • Strong organisation and prioritisation skills
  • Experience of delivering high levels of customer satisfaction in a busy environment
  • Adaptable team player who can work with minimal supervision
  • Previous dealership experience is beneficial but not essential as full training will be given

Hours:

Monday to Friday 8:00am to 6:00pm and Saturdays on a rota.

Benefits:

As well as a competitive salary we also offer great benefits including:

  • 22 days annual leave, increasing to 24 (after 5 years) and 26 (after 10 years) continuous service;
  • Opportunity to join the company pension scheme and Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk


Workshop Controller/Parts Supervisor

Westover Renault, Fiat and Dacia are looking for an experienced Workshop Controller/Parts Supervisor to join their team in Salisbury

The Role

As Workshop Controller you will be responsible for ensuring that all servicing and repairs are carried out effectively to achieve the highest possible right first time standards for technical quality whilst optimising workshop efficiency and productivity.

In addition to Workshop control you will also be overseeing the sales and ordering of parts for both retail and trade customers to maximise profit as well as ensuring targets for stock and availability are consistently met.

You will be required to demonstrate a time served career and the appropriate qualifications to support your achievements at the highest level within a technical capacity.

To be a success in this role, you will possess:

  • Prior experience as a senior technician or Workshop Controller is preferred
  • Computer literate with a strong numerical ability
  • Good leadership skills with the ability to motivate and drive the workshop team
  • Excellent organisational and communication skills
  • Hold a full driving licence.

Your responsibilities:

  • Appropriate allocation of work, fully recognising the skill level and experience of each Technician in the team
  • Monitor progress of repairs and service and communicate any delays
  • Regular daily checks to ensure capacity is met and additional work accommodated
  • Ensure that quality checks are carried out as per the company and Brand guidelines
  • Support, monitor and give feedback on Technicians’ quality and efficiency
  • Assist in customer queries with comprehensive knowledge of vehicle parts and components
  • Issue parts in good time in line with customer demand and delivery times
  • Profitably sell the budgeted amount of parts to trade and retail customers
  • Pre-pick parts for those jobs pre-booked into Workshop

Benefits:

As well as a competitive salary and bonus structure based on quality and financial performance. We also offer other great benefits including:

  • 22 days annual leave, rising to 24 days (after 5 years) and 26 days (after 10 years) continuous service;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Hours of work:

Monday to Friday 8.00 to 18.00; Saturday 8.30 to 12.30 on a rota basis.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk



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