Centre Hosts

First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Centre Hosts play a vital role in being the first point of contact for every guest and must meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.

Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.

Our customer care team are responsible for ensuring all of our Aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.

Customer Care Executive

The Role

Westover Group are looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.

To be successful in this role you will possess:

  • Excellent telephone manner
  • Basic computer skills
  • Strong organisation skills
  • You will be self motivated

Benefits of Working for the Westover Group:

We offer great benefits including:

  • 22 days annual leave (pro rata), rising to 24 days after 5 years and 26 days after 10 years continuous service with the Group
  • Opportunity to join the Company pension scheme and life assurance
  • Discounts on new vehicle, used vehicle, service and parts purchases

Hours

Wednesday to Friday 08:30 – 17:30

If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send your CV with a short letter of introduction to: recruitment@westovergroup.co.uk



Centre Host Supervisor

Westover Renault, Fiat and Hyundai are looking for a Centre Host Supervisor to join their team in Wallisdown

The Role

This exciting and rare opportunity will involve overseeing a Centre Host team of 10 who are responsible for answering both internal and external telephone calls, providing a warm and friendly welcome to all guests to each dealership and creating and delivering a memorable customer service experience.

Our Centre Host’s are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do. As Supervisor you will ensure that our exceptionally high standards are maintained at all times.

To be a success in this role, you will possess

  • Previous experience in a front of house supervisory or management role
  • Strong leadership skills
  • A confident, friendly and approachable manner
  • Well presented with excellent communication skills, both written and verbal
  • Exceptional customer service skills
  • The ability to multi-task and work under pressure

Your responsibilities

  • Support the Host team with customer calls and enquiries
  • Meet and greet all customers, ensuring they receive a warm and friendly welcome
  • Raise any customer complaints with the relevant Manager in a timely manner
  • Assist with general administration duties for all three dealerships and support all internal and external promotional activities and events
  • Manage the workload for each Host, ensuring there is adequate cover at each dealership, particularly during periods of holiday and sickness absence
  • Support with recruitment and selection of Hosts and ensure all new Hosts are appropriately trained
  • Ensure that each reception area is kept tidy and that Host uniform standards are adhered to at all times

Hours

Monday - Friday 08:00 - 18:00

Benefits of working for Westover

As a Centre Host you will receive a competitive salary together with great benefits including:

  • 22 days holiday, rising to 24 after 5 years, 26 after 10 years
  • Opportunity to join the company pension scheme
  • Life Assurance
  • Discounts on new vehicle, used vehicle, service and parts purchases.

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk



Centre Hosts

Westover Group are looking for exceptional Centre Hosts to join their teams across Dorset and Wiltshire

The Role

Our Centre Host’s provide the very first welcome to all guests visiting our showrooms. The key part of our group experience strategy is delivering a positive customer service experience and building a professional rapport with our customers. You must be able to establish customers needs quickly and create a bespoke service for every visitor. Quite simply, our Centre Host’s are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.

To be a success in this role, you will possess

  • A friendly and approachable manner;
  • Excellent communication skills, both written and verbal;
  • IT literacy and Switchboard experience advantageous;
  • Exceptional customer service skills;
  • The ability to multi-task and work under pressure.

Your responsibilities

  • Meet, greet and host all guests (customers and prospects for all departments and all other visitors to the business);
  • Answer and manage incoming calls into the business;
  • Accurately record calls and visits and relay messages in a timely manner;
  • Some invoicing and filing may be required along with general administration duties;
  • Manage our customer refreshment areas and ensure that consistent housekeeping standards are maintained in line with group policies.

Benefits of working for Westover

As a Centre Host you will receive a competitive salary together with great benefits including:

  • 22 days holiday (pro rata), rising to 24 after 5 years, 26 after 10 years;
  • Opportunity to join the company pension scheme;
  • Life Assurance;
  • Discounts on new vehicle, used vehicle, service and parts purchases.

Current Vacancies

LocationHours
Renault, Fiat and Hyundai, Wallisdown Road Poole Saturdays 08:30 - 17:30 and Sundays 10:00 - 16:00
ŠKODA, Wallisdown Road Bournemouth Wednesday 13:00 - 18:00; Thursday and Friday 08:00 - 18:00
Nissan, Wallisdown Road Bournemouth Saturdays 08:30 - 17:30 and Sundays 10:00 - 16:00
ŠKODA, Wallisdown Road Bournemouth Saturdays 08:30 - 17:00 and Sundays 10:00 - 16:00
Kia, Wimborne Road East Ferndown Alternate Saturdays 08:00 - 17:00
Hyundai, Wilton Road Salisbury Sundays 10:00 - 16:00
Nissan, Wallisdown Road Bournemouth Saturdays 08:30 - 17:30
Kia and ŠKODA, Old Sarum Park Salisbury Alternate weekends; Saturdays 08:30 - 17:00 and Sundays 10:00 - 16:00
Land Rover, Barrack Road Christchurch Saturdays 08:00 - 18:00 and Sundays 10:00 - 16:00

If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: recruitment@westovergroup.co.uk



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