First impressions make a big difference and here at Westover Group we like to ensure that every customer receives a warm and friendly welcome as soon as they enter one of our showrooms. Our Centre Hosts play a vital role in being the first point of contact for every guest and meet and greet every person who walks through the door. They also assist our Sales and Service teams by making sure no customers are left unattended, flag any concerns to the relevant members of staff on site and ensure no phone is left unanswered for too long.
Our showrooms are always a hive of activity so anyone considering this role will need be able to remain calm under pressure, be confident and well presented and enjoy working in a busy environment.
Our customer care team are responsible for ensuring all of our Aftersales customers receive the service they were expecting following their visit. They collect feedback from every customer and help formulate our strategies for customer service and retention, ensuring that we always deliver the best possible customer experience at all times.
Westover Group is looking for a part time Customer Care Executive to join their team based at our multi franchise site on Wallisdown Road, Poole. This busy role will see the successful applicant involved in, and managing, the pro-active post visit follow up of our After Sales customers. The role will primarily entail outbound telephony - building rapport with our customers and representing Westover Group, as well as some basic reporting. You will be working as part of a small team ensuring that customer feedback is used to define our Customer Care strategies.
To be successful in this role you will possess:
Benefits of Working for the Westover Group:
We offer great benefits including:
The role is based on 3-4 full time days during the working week, specific hours and days can be discussed at interview stage.
If you would like to be part of the successful Westover Group and feel you have the experience and capability in this field, please send your CV with a short letter of introduction to: firstname.lastname@example.org
Westover Group are looking for exceptional Centre Hosts to join their teams across Dorset and Wiltshire
Our Centre Host’s provide the very first to welcome to all guests visiting our retail locations and delivering a memorable customer service experience, for all of the right reasons, is a key part of our group experience strategy. Your desire to build a professional rapport with our customers, establish their needs quickly and create a bespoke service for every visitor is paramount. Quite simply, our Centre Host’s are our Brand Ambassadors and an integral part of our teams, reflecting the brand image and standards in everything they do.
To be a success in this role, you will possess
Benefits of working for Westover
As a Centre Host you will receive a competitive salary together with great benefits including:
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If you think you possess the necessary skills and have the passion to buy into our quest towards complete customer satisfaction, then please send your C.V with a short letter of introduction to: email@example.com