About The Westover Group
Committed to treating our customers fairly
At The Westover Group, we are committed to offering our customers the highest possible standards of service. In so doing we are pleased to support the Financial Services Authority initiative “Treating Customers Fairly”.
We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.
Our commitment to you
We will:
- provide you with clear information about the products and service we offer, including fees and charges
- ascertain your individual needs, preferences and circumstances before recommending a product
- only recommend a product that is most suited to your needs and budget and always the most suitable from the available options
- not recommend a product if we can’t find one we consider suitable
- encourage you to ask if there’s something you don’t understand
- give you access to a formal complaints procedure should you become unhappy with our service
How you can help us
To help us give you the most appropriate advice, we will ask you to:
- tell us as much as possible about you and your requirements so we can assess your needs
- let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
- tell us if you think there are ways we can improve our service
Thank you for choosing The Westover Group
